General Manager

Gottardo Hotels and Resorts; Aurora; On-site; CAD 120,000 - 180,000; Full time

Job summary

Gottardo Hotels and Resorts in Toronto, ON, seeks a General Manager to lead all hotel operations, guest experience, and revenue generation for an IHG-branded property. You will oversee front office, F&B, housekeeping, and maintenance, ensuring brand standards are met and guest satisfaction stays high.

The role requires strong financial acumen, team leadership, and the ability to partner with corporate resources while building relationships with local partners and the community.

Qualifications

• Demonstrated leadership of multi-department hotel operations.
• Strong budgeting, forecasting, and P&L management.
• Proven guest service and conflict resolution skills.
• Experience with sales, marketing, and revenue management.
• Knowledge of health, safety, and regulatory standards in hotels.
• Excellent communication and stakeholder management.
• Bachelor’s degree in Hospitality Management or related field; IHG experience is a plus.

Responsibilities

• Lead and develop hotel teams across front office, F&B, housekeeping, and maintenance.
• Manage budgets, financial reporting, and revenue enhancement strategies.
• Ensure brand standards and service excellence.
• Monitor guest satisfaction and resolve escalated issues.
• Ensure safety, legal, and regulatory compliance.
• Coordinate with IHG corporate resources and programs.
• Build relationships with local partners and the community.

Skills

Hotel leadership

Financial acumen

Guest service

Sales & marketing

Revenue management

Regulatory compliance

Stakeholder management

Data-driven decisions

Communication

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Role Description

The General Manager is responsible for the overall leadership, operational performance, and guest experience of an IHG-branded hotel in Toronto, ON. This full-time, on-site role oversees daily hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring brand standards and service excellence are consistently met. The General Manager leads, coaches, and develops hotel teams, manages budgets and financial reporting, and drives revenue through effective sales, marketing, and revenue management strategies. Day-to-day responsibilities include monitoring guest satisfaction, resolving escalated issues, maintaining compliance with safety, legal, and regulatory requirements, and coordinating with IHG corporate resources and brand programs. The role also involves building relationships with local partners and the community to enhance the hotel’s reputation and business performance.

Qualifications

• Demonstrated hotel or hospitality leadership experience, including oversight of multi-department operations and team management.
• Strong financial acumen, including budgeting, forecasting, cost control, and P&L management.
• Proven skills in guest service, conflict resolution, and maintaining high satisfaction scores.
• Experience with sales, marketing, and revenue management strategies in a hotel or related environment.
• Knowledge of health, safety, and regulatory compliance standards relevant to hotel operations.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to collaborate across diverse teams.
• Ability to make data-informed decisions, prioritize multiple demands, and adapt to changing business needs.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience.
• Previous experience in branded, full-service or upscale hotels; IHG brand experience is an asset.
• Eligibility to work in Canada and availability for flexible scheduling, including weekends and holidays as needed.