Funeral Services Assistant

Service Corporation International; Parksville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the funeral services sector is seeking a compassionate Funeral Services Assistant. The role involves providing clerical support, assisting with services, and ensuring a respectful environment for families. Ideal candidates will have strong communication skills and a high school diploma. Experience in customer service is preferred, along with a valid driver’s license. Join a team that values compassion and integrity in serving families during their time of need.

Qualifications

• Customer service and/or sales experience preferred.
• Proficiency with MS Office and databases preferred; willingness to learn required.

Responsibilities

• Prepare for services by setting up floral arrangements and caskets.
• Assist with respectful preparation of remains and perform office duties.
• Support families during services and visitations.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Provides clerical and administrative assistance supporting funeral operations. Other duties include meeting the public, answering questions, providing funeral and cremation information, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected.

The Funeral Services Assistant duties must align with the company mission and values, adhering to policies and procedures.

Job Responsibilities

• Prepare for services by setting up floral arrangements, chairs, caskets, urns, photos, and personal keepsakes; ensure proper care and storage of these items.
• Prepare documents related to services, cremations, and maintenance as directed.
• Assist with respectful preparation of remains, including dressing, lifting, or operating crematory equipment, as permitted by law and company regulations.
• Perform office duties such as answering phones, operating office equipment, and managing communication systems.
• Run errands for floral deliveries, supplies, and documents.
• Serve as an usher, assist with parking, and handle transportation needs.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where permitted by law.
• Assist with visitations, services, and related activities, including setup, dressing remains, and delivering family items and flowers.
• Greet and assist client families and visitors.
• Support families during services and visitations.
• Wash and clean funeral home and client vehicles as needed.

Minimum Requirements

Education

• High school diploma or equivalent.

Experience

• Customer service and/or sales experience preferred.
• Proficiency with MS Office and databases preferred; willingness to learn required.

Certification/Licenses

• Valid driver’s license with an acceptable driving record required.

Knowledge, Skills, and Abilities

• High compassion and integrity.
• Effective verbal and written communication skills.
• Professional behavior and teamwork.

Pay

• $17.40/hr - $21/hr.