Functional Analyst

Vancouver Coastal Health; Vancouver; On-site; CAD 55,000 - 77,000; Full time

Benefits offered by this job

Comprehensive health benefits package

Employer-paid training and leadership

Wellness supports

Award-winning recognition programs

Exclusive staff discounts

Job summary

Vancouver Coastal Health is seeking a Functional Analyst to support our automation journey. The role requires strong skills in collaborating with project partners and mapping workflows to identify where technology can improve processes.

You will lead discovery meetings, document business requirements, coordinate user acceptance testing (UAT), and help sustain and troubleshoot deployed automations. You will act as the primary point of contact for multiple business areas, become the expert on

Qualifications

• Bachelor’s Degree in a related discipline supplemented by related Information Systems courses, plus a minimum of five (5) years’ recent related experience within a large organization with an emphasis on business systems and reporting.
• Extensive experience with complex Business systems, project planning and control are essential.

Responsibilities

• Lead discovery meetings and document business requirements.
• Coordinate user acceptance testing (UAT) and sustain deployed automations.
• Provide technical leadership and direction to Analysts as required.
• Configure system changes, write queries to pull information, and conduct system audits to ensure data integrity.
• Collaborate with stakeholders across departments (HR, Finance, Payroll, Supply Chain, Accounts Payable and Revenue Services) to streamline processes.
• Advise and recommend system improvements to improve efficiency and reduce risk.

Skills

Business analysis

UAT

Workflow mapping

Stakeholder communication

SQL queries

Troubleshooting

Project collaboration

Education

Bachelor’s degree in related discipline

Job description

Salary Details

The salary range for this position is CAD $38.90/Hr. - CAD $55.92/Hr.

Job Summary

Come work as a Functional Analyst with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is currently looking for a business analyst to support our automation journey. The role requires strong skills in collaborating with project partners and mapping workflows to see where technology can improve processes. You will lead discovery meetings, document business requirements, coordinate user acceptance testing (UAT), and help to sustain and troubleshoot deployed automations.

As a Functional Analyst with Vancouver Coastal Health you will:

• Leverage business and technical knowledge to ensure that assigned business systems effectively support business strategies, objectives, processes and practices for an assigned business area.
• Be responsible for ensuring that functional Business Systems issues are resolved effectively and in a timely manner and continually look for opportunities to maximize usage of the system to ensure on-going business process improvement.
• Be the primary point of contact for the designated business area users (Employee Engagement/Human Resources, Scheduling & Timekeeping, Finance, Payroll, Supply Chain, Accounts Payable and Revenue Services, etc) across Vancouver Coastal Health (VCH) and Providence Health Care (PHC).
• Be the acknowledged expert in the designated Business Systems’ modules and work with stakeholder to streamline and standardize processes and implement best practices.
• Work with users to troubleshoot system problems, test system solutions, establish clear lines of communication and ensure clear visibility to critical functional issues.
• Work closely with IMIS team members to address technical issues and works with other corporate departments as well as counterparts in other business areas to mitigate risk around shared elements and critical system dependencies.
• Ensure established operating standards and policies are adhered to.
• Configure system changes affecting system processing and changes to common data elements shared across modules, write queries to pull information from the system and conduct system audits to ensure data integrity.
• Identify opportunities to further take advantage of the system and keep up to date with new and upcoming functionality.
• Provide technical leadership and direction to Analysts as required and provide advice and system recommendations to business area team members and other corporate department stakeholders.

Qualifications

Education & Experience

• Bachelor’s Degree in a related discipline supplemented by related Information Systems courses, plus a minimum of five (5) years’ recent related experience within a large organization with an emphasis on business systems and reporting an equivalent combination of education, training and experience.
• Extensive experience with complex Business systems, project planning and control are essential.

Knowledge & Abilities

• Expertly applies knowledge of business system modules relating to the designated business area (Employee Engagement/HR, Scheduling & Timekeeping, Finance, Supply Chain, Payroll, Accounts Payable and Revenue Services, etc.) and maintains an understanding of interdependencies with other modules.
• Uses an understanding of business functions and processes in order to enhance business processes and create efficiencies through enterprise application systems.
• Maintains a strong sense of ownership and a results-oriented attitude to continually improve processes and systems, enhance efficiency and contribute to overall organizational success.
• Uses strong communication skills and the ability to establish and maintain strong communication channels with stakeholders.
• Applies solid technical and troubleshooting abilities in the provision of Business Systems & Integrations support.
• Exercises strong initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.
• Keeps abreast of technological changes, anticipates opportunities and ensures readiness for future technology changes and enhancements.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Only short-listed applicants will be contacted for this posting.

Thank you for your interest in Vancouver Coastal Health.