Full Time Temporary Store Manager - St. Laurent Centre

The Body Shop Canada Ltd; Ottawa; On-site; CAD 52,000 - 58,000; Full time

Job summary

The Body Shop Canada Ltd. in Ottawa is seeking a Full Time Temporary Store Manager to lead the St. Laurent Centre store during a maternity leave. This 12-month role emphasizes retail excellence, team development, and delivering exceptional customer experiences.

You will manage stock, analyze KPI data, drive sales targets, and coach a high-performing team to represent the brand with passion across weekends and holidays.

Qualifications

• Proven experience in a customer-facing role with people leadership.
• Experience coaching and developing a team to drive sales.
• Strong ability to analyze KPI data to inform decisions.
• Excellent communication and scheduling skills.

Responsibilities

• Lead and work as part of a successful team to meet customer needs.
• Shape a customer-focused store experience by driving engagement with products and campaigns.
• Problem solve proactively using available resources.
• Communicate effectively and model flexible, responsible leadership.
• Develop customer loyalty to strengthen The Body Shop brand.
• Manage stock; monitor and implement changes.
• Use KPI data to drive sales and team performance.
• Attract high-potential candidates and develop team members.
• Learn about the beauty market, competitors, and products.
• Schedule holidays, nights, and weekends to meet business needs.
• Flexibility to work across Sunday to Saturday.

Skills

People leadership

Sales target achievement

Data analysis (KPI)

Customer experience

Scheduling

Coaching

Microsoft Office

Tools

Microsoft Office

Job description

Full Time Temporary Store Manager - St. Laurent Centre

Full Time Ottawa, ON, CA

30+ days ago Requisition ID: 1530

Salary Range: $52,000.00 To $58,000.00 Annually

Role Overview:

As an inspirational leader with enthusiasm for our brand purpose, you will lead the store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

This is a 12-month Temporary Shop Manager position covering a maternity leave, with an anticipated term from August 2026 to August 2027. The successful candidate will be responsible for maintaining operational excellence, coaching and developing the team, and ensuring the store continues to deliver an exceptional customer experience throughout the contract period.

Key Job Accountabilities:

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Manage stock; monitor & manage change
• Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
• Schedules include holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required
• Experience in a customer-facing role, people leadership & team development required
• Proven ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team to drive sales
• Experience analyzing data (KPI’s) to make sound business decisions required
• Comfortable with Microsoft Office Suite

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required