Security Officer (Part-time) - Sydney

Great Canadian Entertainment; Sydney; On-site; CAD 42,000 - 54,000; Full time

Job summary

Great Canadian Entertainment in Sydney, Canada, is seeking a Security Officer to protect guests, employees and assets at the site level. You will ensure compliance with policies while fostering a welcoming environment and align with casino culture.

Responsibilities include access control, incident reporting, patrols, crowd management and assisting in emergencies, with certifications and first aid as assets to support safe operations.

Qualifications

• High School Diploma required.
• Security certifications: Serving It Right, Smart Serve or IGB.
• Willing to recertify for Use of Force every 3 years.
• Occupational First Aid Level 2 is an asset.
• English fluency; other languages are an asset.

Responsibilities

• Greets guests and controls access to the casino.
• Monitors, documents and reports violations, hazards and suspicious activities.
• Enforces restricted access by unauthorized persons.
• Observes transactions and escorts cash movements; assists where needed.
• Conducts regular patrols of the facility interior and exterior.
• Responds to emergency situations and supports safe operations.

Skills

Customer service

Communication

Vigilance

Education

High School Diploma

Serving It Right / Smart Serve / IGB

Use of Force recertification (every 3 years) required

Occupational First Aid Level 2 (asset)

English fluency

Job description

Job Description

Position Summary

Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of employees, guests, the facility and company assets at the site level. Ensures adherence to all general orders, policies and procedures while contributing to a safe and welcoming work environment for all employees. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Key Accountabilities

• Greets guests and controls access to casino
• Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; prepares electronic statements via a non-gaming record keeping system
• Enforces restricted access by unauthorized persons
• Observes cashier transactions, slot drops, chip/hopper fills and transfers; escorts cash and cash equivalent movements; may assist in fills, credits, drops and key control
• Tags and reports found property; transfers items to Lost and Found
• Conducts regular patrols of the facility interior and exterior as directed
• Escorts guests and employees as directed
• Performs identification checks as required
• Refers disputes to the Security Shift Manager
• Performs crowd control as directed
• Responds to emergency situations as requested; takes steps to rectify problems while minimizing casino liability
• May perform electronic surveillance of non-gaming facilities, including exterior and adjacent properties at some locations
• May enroll guests in the Self-Exclusion Program at some locations
• Communicates effectively with all appropriate operational departments
• Follows GEM customer service standards, connecting with internal and external guests to deliver an exceptional experience to internal and external guests every day
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualification Requirements

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• High School Diploma
• Serving It Right, Smart Serve or IGB certification
• Must be willing to recertify for Use of Force every 3 years
• Occupational First Aid Level 2 an asset
• Can understand, speak and write English; fluency in other languages an asset
• Previous security experience an asset

Work Environment Considerations

Regular casino environment, standing and walking for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.