Full-Time Sales Lead (Metropolis at Metrotown)

Swatch Group; Toronto, Burnaby; On-site; CAD 36,000 - 41,000; Full time

Benefits offered by this job

Health benefits, including dental and

Life insurance

RRSP contributions with company match

Company Discount

Job summary

Swatch Group in Toronto is seeking a Sales Lead to report to the Store Manager, drive day-to-day operations, and coach sales associates to meet performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, and Team Relationships.

This role focuses on delivering outstanding customer service, maintaining product knowledge, merchandising standards, and compliant store operations.

Qualifications

• Experience coaching sales teams and delivering strong customer service.
• Ability to coach and mentor associates to achieve performance goals.
• Strong product knowledge and ability to convey features and benefits to customers.

Responsibilities

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service and coach the team to meet and exceed sales targets.
• Operations: Support store management in daily tasks with accuracy in transactions and inventory control.
• Visual Merchandising: Maintain store presentation to align with brand standards and directives.
• Compliance: Ensure safety, policies, and procedures are followed.

Skills

Customer service

Sales leadership

Coaching

Product knowledge

Tools

POS system

Job description

Job description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.
Starting base pay of $20.25 per hour plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage.


• Life insurance


• RRSP contributions with company match


• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.


• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.


• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand's image.


• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Working Conditions:
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:
Full-Term: 35 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 35 hours per week, including certain holidays and blackout dates.