Full-Time Sales Lead (West Edmonton Mall)

Lumesse; Edmonton; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

RRSP matching

Company discount

Life insurance

Job summary

Swatch is seeking a Sales Lead in Edmonton to report to the Store Manager and coach sales associates while driving sales initiatives and maintaining Swatch Core Competencies.

The role requires strong leadership, excellent customer service, and the ability to manage daily store operations, payroll, and inventory controls. Start base pay is $19.00 per hour with a monthly performance bonus.

Qualifications

• At least 2 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• At least 4 years of customer service experience.

Responsibilities

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Skills

Retail leadership

Customer service

Communication

Team mentoring

Tools

MS Office

Job description

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.
Starting base pay of $19.00 per hour plus monthly performance bonus.

• RRSP contributions with company match
• Company discount
• Life insurance

Responsibilities include:

• Customer Service & Sales Generation: Lead by example in delivering excellent customer service, set sales targets, coach the team to meet these targets, and ensure product knowledge is up to par.
• Operations: Manage daily operations, schedule staff efficiently, control payroll, adhere to inventory control processes, and ensure all reporting is accurate and timely.
• Personnel Management: Oversee recruitment, training, and disciplinary processes to ensure a high-performing team, promote a positive work environment, and manage performance evaluations and development plans.
• Visual Merchandising: Execute merchandise launches in line with company standards and maintain store presentation.
• Compliance: Maintain safety standards, act as a policy and procedure role model.

Working Conditions:
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Must be a self-starter who works well independently and in team environments.
• Ability to communicate in a clear concise and understandable manner.
• Effective leadership skills to mentor and motivate retail team.
• Results oriented with a high level of energy and enthusiasm.

Professional requirements

• At least 2 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• At least 4 years of customer service experience.