Customer Service & Solutions Specialist (Mon–Fri, Paid Training)

Culligan of Canada; Pembroke; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

Vision care

RRSP match

Paid time off

Paid holidays

Employee discounts

Training

Company events

Open door policy

Job summary

Culligan of Canada is seeking a customer service-focused team member in Pembroke, Ontario. You will assist customers in person and over the phone, handle deliveries and service bookings, and process contracts and invoices.

The role emphasizes friendly communication, accuracy with cash handling, and the ability to work Monday through Friday in a busy retail/office setting. Training provided.

Qualifications

• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and on the phone in a professional manner.
• Set up deliveries and book service calls.
• Process new contracts, create customer account and schedule installation.
• Print and distribute service work orders and route tickets, close work orders and bill out once completed.
• Promote and up-sell products and services to new and current customers.
• Book walk-in and phone sales leads with Sales Team.
• Make accounts receivable collections and related calls, forward outstanding invoices as requested.
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc.
• Refer unresolved customer grievances to designated departments for further investigation.
• Carry out water jugs and bags of water softener salt to customers when required.

Skills

Customer service

Interpersonal skills

Phone communication

Multitasking

Computer literacy

Tools

POS system

Job description

Culligan of Canada is seeking a customer service-focused team member in Pembroke, Ontario. You will assist customers in person and over the phone, handle deliveries and service bookings, and process contracts and invoices.

The role emphasizes friendly communication, accuracy with cash handling, and the ability to work Monday through Friday in a busy retail/office setting. Training provided.