Full-Time Front Desk Manager — Hotel Ops & Guest Experience

1162938 B.C. Ltd dba Comfort Inn & Suite Valemount; Valemount; On-site; CAD 50,971 - 52,348; Full time

Job summary

A hospitality company in Valemount, BC is seeking a Full-Time Front Desk Manager to oversee operational standards and manage budgets. Ideal candidates will have 3-5 years of experience in the accommodation industry and a secondary school completion. Responsibilities include directing staff, managing vendor relationships, and resolving guest complaints. This position offers a wage of $37.00 to $38.00 per hour depending on experience, with a permanent contract.

Qualifications

• Minimum 3-5 years experience in accommodation industry.
• Strong capability in developing operational policies and budgets.

Responsibilities

• Develop and implement operational policies to ensure consistent service standards.
• Prepare and manage budgets, actively monitoring departmental revenues and operating expenses.
• Direct staff operations and establish work schedules.
• Oversee maintenance activities for property quality and safety.
• Negotiate facility usage for meetings and group functions.
• Manage vendor relationships and procurement.
• Recruit and hire personnel for a high-performing front office.
• Resolve guest complaints and provide front desk support.

Skills

Operational policy development

Budget management

Staff scheduling

Vendor management

Guest complaint resolution

Education

Completion of secondary school

Job description

A hospitality company in Valemount, BC is seeking a Full-Time Front Desk Manager to oversee operational standards and manage budgets. Ideal candidates will have 3-5 years of experience in the accommodation industry and a secondary school completion. Responsibilities include directing staff, managing vendor relationships, and resolving guest complaints. This position offers a wage of $37.00 to $38.00 per hour depending on experience, with a permanent contract.