Front Desk Manager - Hotel

JRoss Hospitality Recruiters; Port Hardy; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Opportunities for training and career growth

Supportive work environment

Beautiful location in Port Hardy

Job summary

A local hospitality recruiter in Port Hardy is seeking a Front Desk Manager to lead guest services at a limited-service hotel. Responsibilities include supervising operations, managing reservations, and ensuring guest satisfaction. Ideal candidates will have front desk experience and excellent communication skills. The role offers a competitive salary range of CA$55,000 to CA$65,000.

Qualifications

• Previous hotel front desk or guest service experience, with supervisory experience preferred.
• Friendly, outgoing, and service-oriented, with excellent communication skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Supervise front desk operations, ensuring consistent, high-quality guest service.
• Train, schedule, and support front desk team members to maintain service standards.
• Handle guest inquiries, requests, and complaints promptly and professionally.

Skills

Hotel front desk experience

Excellent communication skills

Organizational abilities

Teamwork and problem-solving

Tools

Hotel reservation systems

Microsoft Office Suite

Job description

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JRoss Hospitality Recruiters provided pay range

This range is provided by JRoss Hospitality Recruiters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00/yr - CA$65,000.00/yr

An established limited-service hotel in Port Hardy is seeking a personable and dedicated Front Desk Manager to lead our guest services team. This is an excellent opportunity for a hospitality professional who thrives in a hands-on environment and takes pride in delivering an exceptional guest experience. As the Front Desk Manager, you will oversee the daily operations of the front desk, ensuring smooth check-in/check-out processes, efficient handling of reservations, and prompt resolution of guest needs. You will be a key point of contact for guests and staff alike, creating a warm and welcoming atmosphere while maintaining operational efficiency. The salary range is $55,000 to $65,000.

Description

• Supervise front desk operations, ensuring consistent, high-quality guest service.
• Train, schedule, and support front desk team members to maintain service standards.
• Manage reservations, room assignments, and billing accuracy.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain accurate records, reports, and shift documentation.
• Monitor supplies and ensure the front desk area remains organized and welcoming.

Requirements

• Previous hotel front desk or guest service experience, with supervisory experience preferred.
• Friendly, outgoing, and service-oriented, with excellent communication skills.
• Strong organizational abilities and attention to detail.
• Proficient with hotel reservation systems and Microsoft Office Suite (training provided if needed).
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Reliable and eager to learn, with a positive approach to teamwork and problem-solving.

Corporate Culture

• Competitive salary based on experience
• Opportunities for training and career growth within the hospitality industry
• Supportive and team-oriented work environment
• The chance to live and work in Port Hardy, a beautiful gateway to North Vancouver Island’s wilderness and marine adventures

Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Hotels and Motels, Hospitality, and Accommodation and Food Services

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