Full-Time Dispatcher

National Express; Hearst; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in transportation seeks an experienced Dispatcher for daily operations management. The role involves scheduling staff, responding to emergencies, and ensuring compliance with operational standards. Ideal candidates will have strong communication, problem-solving, and organizational skills, along with relevant dispatch experience.

Qualifications

• Previous dispatch experience preferred.
• Knowledge of the local geographic area for effective routing.
• Ability to communicate effectively in a fast-paced environment.

Responsibilities

• Directs and monitors daily assignments and schedules drivers.
• Responds to emergency calls and coordinates services.
• Maintains documentation and records for accurate service delivery.

Skills

Communication

Problem Solving

Time Management

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Computerized Routing Software

Two-way Radio Systems

Job description

Job Requirements

Dispatcher

Responsibilities:

·Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

·Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.

·Communicates all relevant details of driving assignments to drivers to ensure proper execution.

·Assist drivers with routing directions and directs them to perform special services when required.

·Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.

·Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

·Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

·Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.

·Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

·Maintains high compliance to dispatch standard operating procedures.

·Handles customer concerns and requests for information in an expeditious and professional manner.

·Escalates unresolved issues to management as appropriate.

Work Experience

Qualifications

·High school diploma or GED

·Previous dispatch experience is preferred.

·Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

·Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

·Ability to read and interpret documents and instructions from customers and other team members

·Ability to perform work activities requiring cooperation and instruction

·Ability to function in a fast-paced environment, under substantial pressure

·Ability to work within the appropriate level of independence

·Ability to problem solve

·Ability to operate two-way and emergency radio systems

·Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

·Ability to use Microsoft Office Program and computerized routing software.

·Ability to work independently

·Ability to read road and street maps

·Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

Stock Transportation is an Equal Opportunity Employer

Company Name is: Stock Transportation