Full-Time Customer Service Associate

Thrive Group Canada; Hamilton; On-site; CAD 30,000 - 31,000; Full time

Benefits offered by this job

HOOPP

Competitive wages

Education opportunities

Tuition reimbursement opportunities

Employee Assistance Program

$500 signing bonus

Job summary

Thrive Group Canada in Hamilton is hiring a Full-Time Customer Service Assistant to join the Community Services team. The role includes reception duties and serving as the first point of contact for clients and visitors, handling inquiries and coordinating referrals.

The successful candidate will have a college/business diploma in office administration or related certification, strong English communication, and proficiency with Word and Excel.

Qualifications

• College/business diploma in office administration or related certification.
• Minimum one year experience in an office environment.
• Experience with data-base management and report generation.
• Proficient in Microsoft Word and Excel.
• Strong written and verbal English communication.

Responsibilities

• Provide customer service and administrative duties.
• Act as liaison between staff and office.
• Be first point of contact for clients and community inquiries.
• Process referrals from community and partner organizations.
• Maintain client filing system and document handling.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Attention to detail

Education

College/business diploma in office administration or related certification

Tools

Microsoft Word

Microsoft Excel

Job description

We are seeking a Full-Time Customer Service Assistant to join ourCommunity Servicesteam at ourHamilton Location!

If you are an individual who valuesTeamwork, Honesty, Respect, Innovation, VersatilityandExcellence then we would like to hear from you!

AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.

Interested in bringing your talent to our team? Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Competitive wages
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 signing bonus!

Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized an awarded as:

• 2026 BestWorkplaces with the Most Trusted Executive Team
• 2026Top 50 BestWorkplaces in Canada
• 2026 BestWorkplaces for Women

We’re thrilled to be acknowledged for our commitment to creating an exceptional workplace!

Position Summary

The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbent’s knowledge, abilities and skills, as assigned.

This position requires working rotating shifts, weekends, and statutory holidays. Shifts Times: 6 am - 2 pm, 7 am - 3 pm, 1 pm - 9 pm and 3 pm - 11 pm

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community, responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Position Requirements

• College/business diploma in office administration or related certification required
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail, with accurate keyboarding skills
• Ability to format letters, forms, memos and general documents isessential for this position
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

Job Type: Full-Time

Application Deadline: Friday, August 28th, 2026 at 4:00 pm

Pay Range: $21.50 - $22.04/hour

*compensation set in accordance with experience and qualifications

We are currently hiring to fill an existing osition on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail]