Customer Service Associate Supervisor (Bethany Residence)

Thrive Group; Burlington; On-site; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Ongoing opportunities for education,培训

Tuition reimbursement opportunities

Employee Assistance Program

Job summary

AbleLiving Services, part of Thrive Group, is hiring a Temporary Full-Time Customer Service Associate Supervisor to lead the CSA team, manage scheduling, onboarding and client service. The role emphasizes teamwork, honesty, respect, innovation, versatility and excellence within a not-for-profit Ontario health-funded environment.

primary responsibilities include coaching CSAs, processing referrals, handling inquiries, and ensuring high-quality, customer-centered service while maintaining

Qualifications

• College diploma in business administration or related field preferred.
• Proven ability to deliver high levels of customer service with a solution-focused approach.
• At least two years of administrative experience; leadership experience beneficial.
• Experience with scheduling systems and data collection software preferred.
• Knowledge of HR practices, Labour standards, and Accessible Customer Service Standards is an asset.
• Proficiency in English, strong communication, and excellent organizational skills.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide leadership, administrative, customer service and scheduling support to CSA team.
• Coordinate onboarding, staff engagement, scheduling, cancellations and redeployment for temporary staff.
• Process applications and referrals, including screening, consent and risk management.
• Handle customer service and reception, manage inquiries, calls and emails.
• Oversee triage of calls/emails to appropriate personnel and serve as first contact for clients/partners.
• Train and orient new CSAs and provide supervision and support for the team.

Skills

Leadership

Customer service

Scheduling

Microsoft Suite

Communication

Problem solving

Attention to detail

Multitasking

Education

College diploma in business administration or related field

Tools

Microsoft Suite

Scheduling systems

Data collection software

Job description

AbleLiving Services is hiring a Temporary Full-Time (12 Months) Customer Service Associate Supervisor to join our Team!

If you are an individual who values Teamwork, Honesty, Respect, Innovation, Versatility and Excellence then we would like to hear from you!

AbleLiving Services is part of the Thrive Group. We are a not-for-profit organization that provides services funded through Ontario Health. AbleLiving opened its doors in 1978 with the first project being our Binbrook location. We continue to build the organization and provide exceptional services with the support from Ontario Health. Our Binbrook location provides supports for individuals with disabilities, seniors, as well as those with long term chronic ventilation support needs.

Thrive Group Is Proud To Be Certified As One Of Canada's Great Places To Work! In Addition, We Have Been Recognized An Awarded As

• 2026 Best Workplaces with the Most Trusted Executive Team
• 2026 Top 50 Best Workplaces in Canada
• 2026 Best Workplaces for Women

We're thrilled to be acknowledged for our commitment to creating an exceptional workplace!

Position Summary

Under the direction of the Manager or delegate, this position is responsible for providing a variety of leadership, administrative, customer service and scheduling functions. The position provides coaching, development and oversite to the CSA team. Key responsibilities include coordinating various aspects of client and staff engagement including onboarding and customer service, scheduling, cancellations and redeployment of staff and emergency coverage for temporary staff absences. The role processes applications and referrals for client service, including preliminary screening, consent, and risk management. Provides customer service and reception functions, including complaint management, prioritization of duties, document management, memos, emails, and processing a variety of reports. Responds to general enquiries about services, directing callers to the appropriate person when necessary. Responsible for and oversees triaging all calls and emails from stakeholders to the appropriate person. Is the first point of contact for clients and external partners, responding to service inquiries as assigned. Provides supervision and support to the CSAs to ensure a high-quality, customer-centered, solution-focused approach to service provision. Responsible for providing initial training and orientation to all new CSAs

Qualifications

• College diploma in business administration or related field preferred.
• Proven ability to achieve high levels of customer service and have a solution-focused approach to service are essential for this position.
• Must have at least two years of administrative experience and be proficient in using the Microsoft Suite. Previous leadership experience is beneficial.
• Previous experience working with scheduling systems and data collection software is preferred.
• Knowledge of human resources practices, labour laws, the Employment Standards Act, and Accessible Customer Service Standards is an asset.
• Experience working within a community-based, non-profit environment preferred.
• Must be proficient in English and be able to communicate effectively both verbally and in writing.
• Must possess excellent organizational skills, be able to maintain a high level of accuracy, attention to detail, and multitask effectively.
• Should possess a valid driver’s license and a reliable means of transportation.

Interested in bringing your talent to our team? Here is what we offer:

• Ongoing opportunities for education, training, development, and growth
• Tuition reimbursement opportunities
• Employee Assistance Program

Job Type: Temporary, Full-Time (40 hours a week)

Pay Range: $24.00 - $26.49 per hour

Application Closing Date: Monday, August 24th, at 4:00 PM

We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve, and is committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail]