Frontline Worker

salvationarmyca; Barrie; On-site; CAD 36,000 - 44,000; Full time

Job summary

The Salvation Army in Barrie, Ontario seeks a frontline Intake Assistant to provide initial contact for clients seeking assistance and to conduct intake procedures for residents at the facility.

You will screen clients, assist with admissions, maintain records, monitor medications, and support daily operations while upholding dignity and respect for all individuals served.

Responsibilities

• Provide the first point of contact for clients who are seeking assistance.
• Conduct initial screening of clients seeking admission and meet their individual needs through on-site services and/or referrals.
• Handle the admission, orientation, and evaluation of client's understanding of rules; ensure ongoing enforcement of policies.
• Ensure the completion of intake procedures and paperwork when logging in new clients.
• Enter client information in the database and maintain daily bed register.
• Within the client's existing environment encourage, where applicable, positive life-style alternatives Socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions, coping and problem-solving skills.
• Monitor client medication and ensure that medication is always secured in the front office.
• Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
• Report to Caseworker client progress, changes and/or regression in the client's status.
• In keeping with individual case plans, record sign-outs, location changes and arrival times for clients serving out their Federal Parole at the Centre.
• Perform spot-check calls when assigned to confirm Correction Services Canada (CSC) resident's whereabouts and document accordingly.
• Prepare Client information for regional monthly data reports.
• Distribute meal tickets, emergency food hampers and client supplies as required.
• Provide excellent customer service as a first point of contact with colleagues, clients, and community.
• Answer telephone, record and distribute messages with a high level of attention to detail.
• Accept and document all donations in a courteous manner.
• Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.).
• Monitor the access of all clients into the Facility.
• Responsible for safe evacuation of clients/residents from the building when necessary.
• Complete room checks and searches of client belongings upon entry to the Centre and throughout their stay.
• Conduct routine security rounds of the building and record in the logbook when rounds are conducted.
• Complete other duties as required.
• Performs other work-related duties as assigned.

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The role engages in service delivery for residents in the Facility and assist clients, who are seeking aid and assistance from or have been referred to the Facility with the initial intake.

ACCOUNTABILITIES

• Provide the first point of contact for clients who are seeking assistance.
• Conduct initial screening of clients seeking admission and meet their individual needs through on-site services and/or referrals.
• Handle the admission, orientation, and evaluation of client's understanding of rules; ensure ongoing enforcement of policies.
• Ensure the completion of intake procedures and paperwork when logging in new clients.
• Enter client information in the database and maintain daily bed register.
• Within the client's existing environment encourage, where applicable, positive life-style alternatives Socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions, coping and problem-solving skills.
• Monitor client medication and ensure that medication is always secured in the front office.
• Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
• Report to Caseworker client progress, changes and/or regression in the client's status.
• In keeping with individual case plans, record sign-outs, location changes and arrival times for clients serving out their Federal Parole at the Centre.
• Perform spot-check calls when assigned to confirm Correction Services Canada (CSC) resident's whereabouts and document accordingly.
• Prepare Client information for regional monthly data reports.
• Distribute meal tickets, emergency food hampers and client supplies as required.
• Provide excellent customer service as a first point of contact with colleagues, clients, and community.
• Answer telephone, record and distribute messages with a high level of attention to detail.
• Accept and document all donations in a courteous manner.
• Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.).
• Monitor the access of all clients into the Facility.
• Responsible for safe evacuation of clients/residents from the building when necessary.
• Complete room checks and searches of client belongings upon entry to the Centre and throughout their stay.
• Conduct routine security rounds of the building and record in the logbook when rounds are conducted.
• Complete other duties as required.
• Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Facility's leadership and staff, tenants of the facility.

External: Might have to communicate with community members, community groups/organizations, police, and agencies.

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the Shelter supervisor.

Direct reports: None.

May show others how to perform certain procedures and perform some work coordination.

FINANCIAL AND MATERIAL MANAGEMENT

• Minimal material responsibilities.
• May be authorized to handle small amounts of cash to make small program purchases under the authority of their supervisor.
• The incumbent has no input into the annual budget.

WORKING CONDITIONS

The incumbent's work environment is typically in a supportive housing.

This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.

• Odors
• Dealing with angry people
• Verbal abuse
• Work schedule affecting lifestyle
• Exposure to bodily fluids, bodily waste
• Exposure to drugs and alcohol
• The incumbent may have little to no travel required.
• The incumbent car