Program Services Case Worker - Drop-in

salvationarmyca; Newmarket; On-site; CAD 38,000 - 48,000; Full time

Job summary

The Salvation Army Sutton Clients Shelter is seeking a dedicated staff member to support clients experiencing homelessness. You will promote a safe environment, provide crisis counseling, document records, and coordinate meals and basic care.

You will work closely with the Program Services Coordinator to uphold policies, engage with diverse clients, and connect them with community resources. A college diploma in social sciences is preferred, with 1–3 years’ relevant experience preferred.

Qualifications

• College diploma in Social Sciences or equivalent experience (minimum).
• 1–3 years experience with homelessness is an asset.
• Knowledge of Women’s issues.
• Understanding of Mental Health/Addictions.
• Commitment to anti-racism, anti-oppression and equity.
• Problem solving skills essential; confidentiality is required.
• Excellent oral and written communication skills (Processing/Desktop, Publishing, Spreadsheet/Graphing, Database computer skills).

Responsibilities

• Promote a comfortable and safe environment for clients.
• Facilitate orientation for Clients by taking basic, required information and orient Clients to Drop In regulations and schedules.
• Ensure client information is recorded in appropriate places.
• Provide access to meals for outreach clients; provide access to shower, toiletries and towel to outreach clients.
• Facilitate commencement of RRTIP for outreach clients.
• Assist with supervision of clients.
• Perform all necessary clerical duties for client documentation, including Drop In Services Forms, computer entries, Log Book entries, toiletries, towel & other required forms.
• Report any safety issues to the Program Services Coordinator.
• Build rapport with clients.
• Ensure all Drop-In Centre clients are aware of available services and refer to the appropriate department.
• Provide crisis counseling and one-on-one support/brief intervention, advocacy and case management.
• Maintain relevant referral sources and pertinent programs for clients.
• Gather and present program statistics for reports.
• Record donations and transactions according to policy.
• Enforce Agency Rules and maintain safety and order.
• Promote positive attitudes toward clients at risk of homelessness.
• Promote programs empowering clients to reach their goals.
• Act as advocate and positive role model in the community.
• Develop relationships with community members and partner agencies.
• Adhere to The Salvation Army values and Residential Services standards.
• Participate in staff meetings and training; follow policies and handbook.
• Maintain confidentiality about clientele and staff.
• Suggest improvements to efficiency and procedures when appropriate.
• Other duties as assigned.

Skills

Homelessness experience

Women’s issues

Mental health

Anti-racism

Confidentiality

Communication skills

Education

College diploma in Social Sciences

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

EXPECTATIONS & TASK LIST RESPONSIBILITIES AND ACTIVITIES

• Promote a comfortable and safe environment (i.e. the Drop-In center) where street-involved clients feel engaged and involved in healthy activities
• Facilitate orientation for Clients by taking basic, required information, provide any requested information, orient Clients to Drop In regulations and schedules
• Ensure client information is recorded in appropriate places
• Provide access to meals for outreach clients. Provide access to shower, toiletries and towel to outreach clients
• Facilitate commencement of RRTIP for outreach clients
• Assist with supervision of clients
• Perform all necessary Clerical duties for Client documentation, including Drop In Services Forms, computer entries, Log Book entries, toiletries, towel & other required forms.
• Report any safety issues that arise in the Drop-in to the Program Services Coordinator
• Build rapport with clients
• Ensure that all clients who access the Drop-In Centre are aware of Belinda's Place's available services, referring to the appropriate department/staff when necessary
• Provide crisis counseling and one‑on‑one support/brief intervention, advocacy and case management
• maintain relevant referral sources and pertinent programs that benefit clients and/or contacts within community
• Gather and present program statistics and other pertinent information in monthly and annual reports
• Ensure interactions and transactions, such as donations received are recorded according to policy
• Enforce Agency Rules and Expectations consistently
• Ensure all Taxi Vouchers, Transit Tickets are completed and recorded according to policy
• Provide high-needs (low-functioning) clients with extra individual informal counselling
• Organize clubs and groups within the shelter to increase critical thinking; encouraging clients to get involved within the community and take civic action.
• Make sure that the Drop-In Centre is clean and orderly and that all computers and lights are shut off at the end of every day
• Conduct Drop in Facility Security/Safety and Maintenance Checks on a regular basis according to policy
• Report all physical facility/building problems to Program Services Coordinator
• Promote positive and supportive attitudes toward clients who are experiencing or at risk of homelessness
• Promote programs and activities that empower clients to work toward their goals
• Act as an advocate and be a positive role model for clients in the community
• Develop effective working relationships and partnerships with community members, representatives of other agencies and co‑workers whilerepresenting The Salvation ArmyResidential Services and alignedVan with
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army, Residential Services and the Regional Municipality of York.
• Participate fully and constructively in staff meetings and in service training; ensure adherence to all policies, procedures and employee handbook
• Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton Clients Shelter and Belinda's Place.
• As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to Executive director ; and represent the Organization in a professional manner
• Other duties as assigned

The above responsibilities are to be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, exemplifying Salvation Army standards of conduct.

ESSENTIAL SKILLS AND QUALIFICATIONS

• College diploma in Social Sciences field or equivalent experience (minimum)
• Previous experience with people experiencing homelessness as asset (one to three years)
• Must have thorough knowledge and understanding of Women's issues
• Knowledge and understanding of Mental Health/Addictions
• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
• Problem solving skills essential. The responsibilities associated with this position demand a high degree of confidentiality
• Excellent oral and written communication skills (Processing/Desktop, Publishing, Spreadsheet/Graphing, Database computer skills e