Relief Frontline Worker

The Salvation Army International; Toronto; On-site; CAD 29,000 - 44,000; Full time

Benefits offered by this job

Paid vacation and sick time

Health and dental benefits

RRSPs

Flexible work arrangements

Career development and growth

Culture of continuous learning

Job summary

The Salvation Army Florence Booth House in Toronto is seeking a Front-Line Worker to deliver direct support and resources to residents. You will ensure a safe environment while guiding clients through intake, meals, and basic care needs, always upholding our values of hope, dignity and service.

Responsibilities include recording interactions, assisting with housing and referrals, coordinating meals and activities, and maintaining documentation.

Qualifications

• Education and certifications in Social/Human Services or related field.
• Prior frontline social service experience.
• Knowledge of homelessness, addiction counselling and mental health.
• CPR/First Aid certification required.
• Crisis Intervention certification beneficial.
• Police check clearance required.
• Adheres to Salvation Army values and ethics.
• Fluent in written and spoken English.

Responsibilities

• Provide direct support and resources to residents.
• Record intake, assignments and medication distribution as required.
• Monitor mealtimes, housing time, and safety procedures.
• Maintain logs, incident reports and client records.
• Coordinate referrals with internal and external partners.
• Assist residents with signups for services and activities.

Skills

Fluent English

De-escalation

Problem-solving

Team player

Education

High School Diploma or equivalent (Social/Human Services)

Tools

SMIS

CPR/First Aid

Crisis Intervention

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Front-Line Worker is responsible for delivering exceptional direct support, assistance and encouragement to The Gateway clients. The accomplishing of the Salvation Army’s mission starts with the Front-Line Workers’ ability to provide the residents with the resources they require to maximize their full potential in all spheres of life body, mind and soul. It is imperative that the incumbent align the delivery of their services with the core values by committing to a high standard of excellence and treating all staff and residents with respect and dignity. The Front-Line Worker provides a safe and secure environment for residents and visitors.

SERVICE RESPONSIBILITIES

• All Shifts Signs in for shift and reads all Logbook entries
• Take on role as Fire Captain each shift during emergency situations
• Handles the admission, orientation for new intakes.
• Read and review house rules with new intake and complete the Triage
• Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and behavioral contracts
• Enters all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
• Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
• Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
• Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
• Monitors the activities of the residents and maintains availability for personal, practical and moral support
• Provides the residents with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the resident.
• Liaises with internal referral sources and external agencies as needed
• Keep a record of bag lunch, late dinner requests and food allergies
• Distribute late meals, bag lunches, coffee/tea, and serve snacks
• Announce mealtimes, secure volunteers for tidying up
• Oversee mealtimes and provide supervision in the serving area
• Empty garbage cans as needed
• Sweep/mop serving area as needed
• Make announcements to residents as needed
• Write messages for residents and notify residents accordingly
• Distribute clothing and personal hygiene items as requested by the residents
• Provide harm reduction resources and distribute safe use supplies as requested
• Accept and document in the communication log donations received; place donations in storage bins to be washed, sorted and stored in the Storage Room
• Respond to and direct all telephone inquiries/voicemails accordingly
• Carries out wellness checks throughout the building in accordance with policies and procedures
• Record all facility issues and concerns on the appropriate Work Order/Supply Order document
• Assist residents with signing up for computer, and laundry services and monitor usage and provide support as needed
• Assists and participates in resident functions on special occasions or activities
• Place used walkie talkie on charger at the end of each shift
• Contact repair people as needed
• Approve overnight passes, working passes and curfew extensions
• Tidy front desk/intake area throughout the shift
• Assist residents who are Triaged at Level 1 with any resources/referrals that may be required as their Keyworker
• Bag/label residents’ belongings and place in storage room that have been left behind according to policies and procedures
• Cleaning/disinfect cots and make available for new intake in the absence of housekeeping
• Perform other duties required by administration
• Night Shift specific. Complete nightly bed checks and discharge as needed, as per policy and procedure

ACCOUNTABILITIES

• CRITICAL RELATIONSHIP MANAGEMENT Internal: Reports directly to the Front Line Supervisor
• Indirectly reports to the Property Manager, Assistant Director and/or the Director
• Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Case Worker, Housing Worker, Community Follow-Up Worker, Chaplain, Administration and the Management Team
• External: Establish and maintain good working relationships with external agencies to make the appropriate referrals.
• Governance Boards and Councils: None

WORKING CONDITIONS

The incumbent will work under the following disagreeable conditions: Dealing with angry people Abusive people Verbal abuse Isolation Work schedule affecting lifestyle

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Education, Qualifications and Certifications: High School Graduate with a diploma in the Social Services or Human Services field.
• Prior related experience, including experience with frontline work in a social service setting
• Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health
• Certification in CPR/First Aid
• Certification in Crisis Intervention
• Police check clearance
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House
• Skills and Capabilities (examples provided below):
  • Attention to detail, problem solving and analytical skills.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • De‑escalation skills
  • Possess excellent problem‑solving skills
  • Ability to function as a team member
  • Basic computer and clerical skills
  • Fluent in written and spoken English

Compensation

The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits

• Paid vacation and sick time
• Health and dental benefits
• RRSP’s
• Potential to experience flexibility at work
• Opportunities to expand our skills and advance our careers
• Culture of continuous learning and growth

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.