Front Store Manager

Shoppers Drug Mart; Hamilton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Front Store Manager to lead a dynamic team focused on delivering exceptional customer service in a vibrant retail environment. This pivotal role involves overseeing store operations, managing staff performance, and driving financial success. The ideal candidate will possess strong leadership skills, a keen understanding of retail management, and the ability to foster a positive team culture. Join a community-oriented team where your contributions will directly impact customer satisfaction and store profitability, making a difference every day.

Qualifications

• 5+ years of retail management experience required.
• Strong leadership and mentorship abilities essential.

Responsibilities

• Manage overall Front Store performance and customer service.
• Analyze financial reports and meet performance targets.
• Support hiring and staff development across departments.

Skills

Planning and Decision-Making

Inventory Management

Leadership and Mentorship

Time Management

Communication Skills

Education

Retail Management Experience

Job description

Join to apply for the Front Store Manager role at Shoppers Drug Mart.

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all processes and procedures utilizing financial resources, and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability.
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom.
• Manages labour scheduling and leverages Workforce Management (WFM) to maximize labour productivity.
• Ensures staffing levels are adequate to effectively operate the business.

HUMAN RESOURCES:

• Supports hiring for all departments, excluding Pharmacy.
• Maintains wage administration within SLPH guidelines.
• Conducts probationary reviews for new hires and annual staff performance reviews.
• Manages staff performance through ongoing coaching, action planning, and follow-up.
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values.

FINANCE:

• Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual performance using FSM Monitoring Reports.
• Meets period, quarterly, and annual targets.
• Sets individual goals for departments to motivate employees and ensures these goals are met.
• Develops and executes strategies to improve business efficiency at the store.

QUALIFICATIONS:

• Strong planning, judgment, and decision-making skills.
• Experience in inventory management and controlling expenses.
• Effective leadership, mentorship, and staff development abilities.
• Excellent time management, organization, and prioritization skills.

EXPERIENCE:

• Minimum of 5 years retail management experience.
• Ability to drive business, lead by example, and support corporate programs.
• Effective collaboration with management teams.
• Superior interpersonal, coaching, and communication skills.
• Strong business and financial acumen.
• Ability to build relationships with internal and external stakeholders.