Assistant Store Manager-Customer Service

Loblaw Companies Limited; Oakville; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated front end manager who is passionate about delivering exceptional customer service. In this dynamic role, you will oversee front end staff, ensuring they provide a friendly and efficient experience for all customers. Your leadership will help maintain high standards of service while fostering a positive work environment. If you're adaptable, thrive in fast-paced settings, and are committed to excellence, this opportunity is perfect for you. Join a company that values diversity and inclusivity, and take the next step in your career today.

Qualifications

• Minimum 4 years’ cashier experience in a retail grocery environment.
• Proven ability to manage and direct employees.

Responsibilities

• Ensure exceptional customer service is provided courteously.
• Hire, train, and develop front end staff.
• Maintain accurate information in computerized registers.

Skills

Exceptional customer service skills

Management and directing employees

Organizational skills

Communication skills

Interpersonal skills

Education

4 years cashier experience in retail grocery

Office and management experience

Job description

Overview:

To ensure the proper and effective functioning of the front end staff through prompt and courteous customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
• To schedule and direct all front end staff to secure efficient and courteous customer service;
• To process and balance all types of tender received in adherence with Company policy and procedures;
• To hire, train and be responsible for ongoing development of front end staff;
• To update and maintain accurate information in the computerized registers;
• To operate a cash register and serve the public in a courteous manner;
• To calculate the hours worked for all front end staff and maintain the wage margin;
• To solve any customer/employee complaints or problems;
• To ensure that safety policies and procedures are adhered to;
• Other duties, as assigned.

The Ideal Candidate Would Possess:

• Exceptional customer service skills

• The ideal candidate must possess a minimum of 4 years’ cashier experience in a retail grocery environment;
• Office and management experience is a definite asset;
• Proven ability to manage and direct employees;
• Flexibility to work a variety of hours including days, evenings and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent organization, communication and interpersonal skills.

How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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