Receptionist - Carmens Event Centre

Carmen's Group; Hamilton; Hybrid; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Pay on Demand

Hotel discounts for travels

Staff discounts at restaurants

Employee Scholarship Program

Wellness programs & staff events

Clear opportunities to grow intolead??

Employee recognition programs

Referral bonuses

Safe, inclusive and supportive culture

Job summary

Carmen’s Event Centre in Hamilton is seeking a part-time Receptionist to be the first point of contact, delivering a warm, professional welcome and supporting daily venue administration and sales coordination.

The role requires 1–2 years of customer service, a diploma in Office Administration, and proficiency in Word/Excel/PowerPoint; familiarity with Event Temple is a plus. Hours are 9:00am–5:00pm on weekdays and weekends.

Qualifications

• Diploma in Office Administration or equivalent work experience is an asset
• 1–2 years of customer service experience required
• Intermediate proficiency with Word/Excel/PowerPoint
• Experience with Event Temple and handling payments is an asset

Responsibilities

• Respond to inquiries by phone, email, website, and in person in a timely, friendly manner
• Assist with event details, catering inquiries, and directing requests to the right team
• Welcome clients and visitors and direct them appropriately
• Maintain a clean, organized reception area and foyer
• Organize client files and event documentation to ensure records are current
• Receive and record client payments and distribute mail
• Monitor office supplies and assist with purchasing
• Update client information in Event Temple
• Assist with booking and confirming sales appointments for events
• Support venue team with administrative and event tasks

Skills

Customer service

Communication

Organization

Time management

Education

Office Administration diploma

Tools

Microsoft Word

Excel

PowerPoint

Event Temple

Job description

Be Part of the Magic at Carmen’s Event Centre

Carmen’s Event Centre is where Hamilton comes to celebrate—and where you can help create unforgettable experiences. From weddings and galas to special events, every role contributes to memorable moments for our guests.

As part of Carmens Group, you’ll join a team with over 40 years of hospitality excellence, driven by pride, passion, and exceptional service.

Why Work for Carmens Group?

• Flexiblescheduling
• Great Place to Work Certified (2022-2024, 2026)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness

Perks & Benefits

• Pay on Demand– get paid when you need it
• Global Hotel Discountsfor yourtravels
• Staff discounts at our restaurants
• Employee Scholarship Program
• Wellnessprograms &staffevents
• Clearopportunities togrow intoleadershiproles
• Employeerecognitionprograms celebrating your achievements and milestones
• Referralbonuses when you bringgreat talentto the team
• Safe,inclusiveand supportive workplace culture

Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

Job Type

part-time, permanent

This posting is not for an existing vacancy (expanding headcount)

$19.00-$21.00 per hour

We do not use artificial intelligence in thescreening or selection of applicants for this position.

What You’ll Be Doing:

As a Receptionist at Carmen’s Event Centre, you will be the first point of contact for visitors, creating a warm and professional welcome from the moment they arrive. In this fast-paced hospitality environment, you’ll provide exceptional service while supporting daily venue administration and sales coordination.

Your Responsibilities Will Include:

• Respond to phone, email, website, and in-person inquiries in a timely, friendly, and professional manner
• Assist with event details, client concerns, catering inquiries, and directing requests to the appropriate team member
• Welcome clients and visitors, directing them to the appropriate area or person
• Maintain a clean, organized, and professional reception area and foyer
• Organize and maintain client files, records, and event documentation to ensure information is current and complete
• Receive and record client payments, and collect and distribute company mail
• Monitor office supply inventory and assist with purchase orders and vendor relationships
• Update client information and communications in Event Temple
• Assist with booking and confirming sales appointments and preparing client personal items for events
• Support the venue team with other administrative and event-related duties as assigned

Position Requirements:

• Diploma in Office Administration or equivalent work experience is an asset
• One to two years of customer service experience is required
• Intermediate proficiency with Microsoft Word, Excel, and PowerPoint
• Experience with Event Temple and handling payments is an asset
• Excellent verbal communication and interpersonal skills
• Strong organizational, planning, and time-management skills with close attention to detail
• A positive, professional approach and the ability to represent the organization well
• Ability to work effectively independently and as part of a team
• Flexible availability to work 9:00am-5:00pm during the week and on weekends

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel,The Lakeview,the Hamilton Convention Centre,fig&lemonCatering, The Arlington Hotel,andthe Good EarthFood & Wine.Together,we’reshaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.