Events Maitre D' - Carmens Event Centre

Carmens Group; Hamilton; On-site; CAD 26,174 - 28,929; Part time

Benefits offered by this job

Pay on Demand

Staff discounts

Wellness programs

Career coaching & growth

Job summary

Carmens Group, a Hamilton-born hospitality company, seeks an Event Maître D’ to lead front-of-house operations at high-end events, ensuring excellence in guest service and coordination with the Banquet Manager. Your leadership will guide the service team through every phase of each event.

You will oversee timing, food quality, presentation, and guest interactions, delivering polished service in a fast-paced environment, with availability for evenings and weekends as events dictate.

Qualifications

• 2–3 years of experience in banquet, catering, restaurant, or other high-volume hospitality environments.
• Smart Serve certification required.
• Excellent communication skills with guests, colleagues, and leadership teams.
• Demonstrated ability to remain calm, focused, and effective in fast-paced, high-pressure situations.
• Availability and flexibility to work evenings, weekends, and event-driven schedules.

Responsibilities

• Lead the front-of-house service team throughout events, ensuring a seamless and exceptional guest experience from beginning to end.
• Act as the on-site representative of the venue, embodying the Carmen’s Group standard with warmth and confidence.
• Oversee all aspects of service execution, including timing, food quality, presentation, and coordination of the service team.
• Greet guests upon arrival, proactively anticipate their needs, and respond to questions or concerns with professionalism.
• Clearly communicate dietary restrictions, allergies, and special guest preferences to the kitchen and service teams to ensure accuracy and care.
• Build strong knowledge of event menus and offerings to deliver informed, attentive, and confident service.
• Support the team with food and beverage service, table maintenance, clearing, and other operational duties as required.
• Ensure event spaces are fully prepared, well-presented, and maintained throughout service with a strong focus on cleanliness and flow.
• Make timely, effective decisions in response to evolving guest needs or event changes while maintaining composure under pressure.
• Demonstrate strong leadership, sound judgment, and a high level of attention to detail in a fast-paced environment.
• Promote a positive, respectful, and collaborative team culture centered around hospitality excellence.
• Work closely with the Banquet Manager by following direction, supporting execution, and contributing feedback for continuous improvement.
• Play an integral role in delivering memorable, high-quality experiences for guests and clients.
• Carry out additional duties as assigned to support the successful execution of each event

Skills

Guest engagement

Leadership

Communication

Calm under pressure

Team coordination

Customer service

Education

Smart Serve Certification

Job description

Be Part of the Magic at Carmen’s Event Centre

Carmen’s Event Centre is where Hamilton comes to celebrate—and where you can be part of something truly memorable. As a member of the team at one of the city’s most iconic venues, you’ll help bring to life dream weddings, milestone celebrations, and unforgettable galas in a setting known for its elegance, grandeur, and timeless atmosphere.

Whether you’re welcoming guests, setting the stage, delivering polished service, or supporting behind the scenes, your role is essential in creating once-in-a-lifetime experiences. No two events are ever the same, and each day offers something new, dynamic, and meaningful.

As part of Carmens Group, you’ll be joining a team backed by over 40 years of hospitality excellence—and a culture built on pride, passion, and creating extraordinary experiences.

Why Work for Carmens Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024)
• Named Best Workplace in several award categories:
  • Most Trusted Executive Teams
  • Best Places to Work in Hospitality & Retail
  • Best Places to Work in Canada
  • Best Workplaces for Women
  • Best Workplaces for Mental Wellness
• Perks & Benefits:
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Staff discounts at our restaurants
  • Employee Scholarship Program
  • Wellness programs & staff events
  • Clear opportunities to grow into leadership roles
  • Employee recognition programs celebrating your achievements and milestones
  • Referral bonuses when you bring great talent to the team
  • Safe, inclusive and supportive workplace culture

Position Details

Job Type: part-time, permanent

Vacancy: This posting is not for an existing vacancy (expanding headcount)

Compensation: $19.00-$21.00 per hour

AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.

What you will be doing:

As an Event Maître D’ at Carmen’s Group, you will lead with professionalism, confidence, and composure—ensuring each event is executed to the highest standard and every guest enjoys an exceptional experience. Serving as both a leader and a host, you will oversee service coordination, support your team, and act as the primary point of contact between guests, staff, and management.

Your responsibilities will include:

• Lead the front-of-house service team throughout events, ensuring a seamless and exceptional guest experience from beginning to end.
• Act as the on-site representative of the venue, proudly and professionally embodying the Carmen’s Group standard with warmth and confidence.
• Oversee all aspects of service execution, including timing, food quality, presentation, and coordination of the service team.
• Greet guests upon arrival, proactively anticipate their needs, and respond to questions or concerns with professionalism and a positive attitude.
• Clearly communicate dietary restrictions, allergies, and special guest preferences to the kitchen and service teams to ensure accuracy and care.
• Build strong knowledge of event menus and offerings to deliver informed, attentive, and confident service.
• Support the team with food and beverage service, table maintenance, clearing, and other operational duties as required.
• Ensure event spaces are fully prepared, well-presented, and maintained throughout service with a strong focus on cleanliness and flow.
• Make timely, effective decisions in response to evolving guest needs or event changes while maintaining composure under pressure.
• Demonstrate strong leadership, sound judgment, and a high level of attention to detail in a fast-paced environment.
• Promote a positive, respectful, and collaborative team culture centered around hospitality excellence.
• Work closely with the Banquet Manager by following direction, supporting execution, and contributing feedback for continuous improvement.
• Play an integral role in delivering memorable, high-quality experiences for guests and clients.
• Carry out additional duties as assigned to support the successful execution of each event

The Spark you Bring to Every Celebration

• 2–3 years of experience in banquet, catering, restaurant, or other high-volume hospitality environments
• A strong natural ability to engage with guests and consistently deliver exceptional hospitality
• Excellent communication skills with confidence interacting with guests, colleagues, and leadership teams
• Demonstrated ability to remain calm, focused, and effective in fast-paced, high-pressure situations
• A guest-focused mindset with a genuine passion for creating memorable experiences
• Leadership capability with the ability to guide, support, or step into a supervisory role when required
• A polished and professional appearance and demeanor appropriate for upscale and formal events
• Smart Serve Certification (required)
• Valid G Driver’s Licence an asset
• Availability and flexibility to work evenings, weekends, and event-driven schedules
• A positive, dependable attitude with a willingness to assist wherever needed to support the team

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you’re a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment.

Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.