Front Office Supervisor

Fairmont Hotels & Resorts; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a prestigious hotel in a breathtaking alpine destination, where you will lead a dedicated team in delivering exceptional guest service. This role offers the opportunity to supervise Front Desk operations, mentor colleagues, and ensure a seamless experience for guests. With a focus on excellence and a commitment to creating memorable moments, you'll thrive in a vibrant environment that values teamwork and integrity. Enjoy a rewarding career with competitive pay, comprehensive benefits, and unique perks that enhance your work-life balance.

Benefits

Subsidized on-site staff accommodation

Complimentary meal per shift

Comprehensive medical, vision, and dental benefits

Defined Contribution Pension Plan

Employee travel program

Mountain Explorer Travel Program

Discounts on food & beverage outlets

Discounts on fitness center, spa, and golf courses

Qualifications

• Minimum 1 year of Front Desk supervisory experience in a large hotel.
• Excellent knowledge of Micros-Opera, Word, and Excel.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Supervise daily activities of Front Desk and Royal Service teams.
• Ensure seamless guest arrival and departure experiences.
• Lead and inspire the Front Desk team to deliver outstanding service.

Skills

Front Desk Supervisory Experience

Micros-Opera Property Manager

Word

Excel

Guest Recovery Skills

Interpersonal Skills

Problem-Solving Skills

Written Communication Skills

Verbal Communication Skills

Education

Hotel Management Program

Tools

Micros-Opera Property Manager

Microsoft Word

Microsoft Excel

Job description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach, and inspire the supervisors and colleagues of the Front Desk and Royal Service while committing to helping the hotel become one of the world's finest heritage resorts.

Starting Rate: $28.57 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $31.30.

Job Duties Include

• Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk and Royal Service team.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs.
• Lead, teach, coach, and inspire the Front Desk team to turn moments into memories for our guests.
• Empower colleagues to address guest service challenges and ensure all issues are tracked and followed up for service recovery.
• Participate in the Front Desk agent mentorship program, conducting 1-on-1 meetings and regular performance evaluations.
• Develop and maintain standards for the department, adhering to Fairmont's core standards.
• Ensure a safe environment for guests and colleagues by following the hotel's Health and Safety policies.
• Be a vital part of the hotel's Emergency Procedures.
• Lead by example, fostering an environment of Respect, Integrity, Teamwork, Accountability, Excellence, and positive employee relations.
• Understand and promote the hotel's vision, supporting departmental goals.
• Manage performance consistently with standards set by the Department Head and Talent & Culture.
• Communicate effectively with other department and hotel leaders.
• Maintain strong attention to detail, be highly organized, and meet time-sensitive tasks.
• Perform other duties as assigned.

Qualifications

Your Skills & Qualifications:

• Minimum 1 year of previous Front Desk supervisory experience in a large hotel preferred.
• Excellent knowledge of Micros-Opera Property Manager, Word, and Excel.
• Experience in Royal Service and guest recovery with excellent resolution skills.
• Graduation from a Hotel Management or Hospitality program is an asset.
• Highly organized, innovative, results-oriented, flexible, and able to work under pressure in a fast-paced environment.
• Excellent written and verbal communication skills with high attention to detail.
• Solutions-oriented with strong interpersonal and problem-solving skills.

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

Job Perks & Benefits

• Subsidized on-site staff accommodation for full-time employees.
• One complimentary meal per shift; additional meals available for purchase.
• Comprehensive benefits (Medical, Vision, Dental) including mental health, orthodontics, fertility, and gender affirmation.
• Defined Contribution Pension Plan with up to 5% employer matching.
• Employee travel program with discounts on room rates, food, and beverage worldwide.
• Access to Mountain Explorer Travel Program with exclusive rates and 50% off food & beverage at Fairmont Resorts.
• Discounts on food & beverage outlets, fitness center, spa, and golf courses.

APPLY TODAY: Visit www.banffspringsjobs.com to learn more about opportunities at Fairmont Banff Springs. Let us know if you require accommodations during the application or interview process by contacting [e-mail].