Rooms Coordinator - Front Office & Reservations (Onsite Housing)

Pomeroy Lodging; Kananaskis Village; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Subsidized staff housing

Onsite staff accommodations

Meal in employee cafeteria

Health and Wellness benefits

Vacation accrual

Discounts on Marriott properties

Job summary

Kananaskis Mountain Lodge in Kananaskis, AB is seeking a Rooms Coordinator to join the Front Office Team. The role focuses on managing room inventory, coordinating group arrivals, and ensuring optimal room assignments while liaising with Housekeeping, Maintenance, and Engineering. Strong communication and multitasking are essential.

Experience with Opera or related systems is preferred. Subsidized staff housing is available, and the position offers growth opportunities within the Marriott

Qualifications

• Friendly and outgoing personality with a passion for excellent guest service.
• Serve as an Ambassador for the Front of House and Hotel.
• Hospitality Degree in Tourism Management or Hotel Management is an asset.
• Previous hotel Front Desk experience (strongly preferred).
• Previous experience working with Housekeeping or Inventory Management
• Guest Service Experience required.
• Experience in using POS, Opera, Marsha or related operating systems.
• Be familiar with reservations, rooms control and basic room inventory.

Responsibilities

• Manage the room inventory and accurate assignment of guest rooms.
• Pre-assign rooms for upcoming reservations by balancing room categories and strategically blocking arrivals behind departures to maximize occupancy.
• Prepare for upcoming group arrivals by reviewing group agendas and coordinating rooming preferences, blockings, and any special billing or reservation requests.
• Coordinate room assignments to balance inventory and optimize occupancy.
• Review arrival plan of the coming business day and ensure profiles are updated correctly and merged accordingly.
• Manage pre-arrival preparations for Bonvoy Elite Members, VIPs, and Suite Night Award bookings, including correspondence and room allocation.
• Manage and oversee rooms on queue.
• Identify, resolve, and communicate any oversell categories or dates in PMS Opera – during the shift ensure house is balanced and in case difference occur process corrective measures and communicate with Front Office Manager and Revenue Manager.
• Attend Agenda meetings to ensure all group blocking requests are met.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Communicate with guests to ensure optimal room assignments that meet their preferences.
• Liaise with Maintenance and Housekeeping to ensure Out of Service & Out of Order status is communicated and updated accordingly
• Manage room moves and coordinate back-to-back reservations efficiently.
• Coordinate and ensure timely delivery of guest room amenities.
• Act as a resource for the Front Desk team by covering breaks and providing support during peak periods.
• Assist Switchboard during high-volume periods by efficiently handling internal and external calls to maintain smooth operations.
• Review all Customer Care Cases in GXP on an hourly basis– distribute and action accordingly – case to be closed within 48 hrs.
• Ensure all Suite Night Award cases are processed and closed once the corresponding reservations have been updated.
• Manage mobile check-in and check-out reservations, ensuring updates are processed, the Front Office team is notified, and all mobile check-outs are carried out.
• Issuing room keys via Mobile Key, or in person to guests.
• Transmit and respond to messages through GXP Chat and Kipsu messenger.
• Support the onboarding and training of new Front Office team members.
• Generate and manage new guest reservations.
• Maintain active communication with Housekeeping and Engineering regarding room status and coordinate preventative maintenance planning.
• All other duties as assigned

Skills

Guest service

Multitasking

Communication skills

Teamwork

Shift flexibility

Education

Hospitality degree in Tourism Management or Hotel Management

Tools

POS systems

Opera

Marsha

Job description

Kananaskis Mountain Lodge in Kananaskis, AB is seeking a Rooms Coordinator to join the Front Office Team. The role focuses on managing room inventory, coordinating group arrivals, and ensuring optimal room assignments while liaising with Housekeeping, Maintenance, and Engineering. Strong communication and multitasking are essential.

Experience with Opera or related systems is preferred. Subsidized staff housing is available, and the position offers growth opportunities within the Marriott