Front of House Manager

Boston Pizza International Inc; Alberta; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in casual dining is seeking a Front of House Manager to assist in daily operations and team management. This role is pivotal in creating exceptional guest experiences and fostering a positive work environment. The ideal candidate will lead by example, support team development, and ensure adherence to brand standards. With flexible scheduling and opportunities for career growth, this position offers a chance to thrive in a dynamic and rewarding atmosphere. If you are passionate about hospitality and team leadership, this is the perfect opportunity for you.

Benefits

Flexible Scheduling

Career Growth Opportunities

Management Training Programs

Leadership Development Sessions

Mentorship Initiatives

Reward and Recognition Programs

Qualifications

• Experience in managing restaurant operations and leading teams.
• Strong focus on guest experience and team development.

Responsibilities

• Support daily restaurant operations and team management.
• Train and motivate team members for excellent guest experiences.
• Ensure adherence to brand standards and safety protocols.

Skills

Team Management

Training and Development

Time Management

Communication

Leadership

Job description

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to a thriving workplace culture.

Responsibilities

• Support daily restaurant operations and team management.
• Train, develop, and motivate team members to deliver excellent guest experiences.
• Ensure adherence to brand standards, food safety, and workplace safety protocols.
• Assist in scheduling and staffing to meet operational needs.
• Lead by example and foster a positive, inclusive work environment.

Why Is BP A Great Place To Work?

• Flexible scheduling to support work-life balance.
• Opportunities for career growth within the restaurant or at Boston Pizza head office.
• Engagement with the local community and relationship-building opportunities.
• Management training programs, leadership development sessions, and mentorship initiatives.
• A respectful culture where your feedback matters.
• Reward and recognition programs celebrating achievements.

What does a successful Front of House Manager look like?

• Leads by example, working shoulder to shoulder with team members.
• Seeks continuous learning and skill development opportunities.
• Organized with effective time management to achieve goals.
• Builds strong relationships through communication and teamwork.
• Champions Boston Pizza’s Brand Standards, Food Safety, and Core Values.
• Communicates clearly, shares goals and challenges, and coaches the team for improvement.
• Maintains a positive attitude and thrives in a fast-paced environment.

Qualifications

Boston Pizza has been recognized as one of Canada's 50 Top Managed Companies for over 20 years. We are committed to developing our team members, maintaining integrity, engaging in philanthropy, and fostering innovation. If you enjoy working with people in a team environment and are dedicated to exceeding guest expectations daily, Boston Pizza is the right place for you!