Front-Line Service Coordinator – Student Services

Scaddabush Italian Kitchen & Bar; Toronto; On-site; CAD 72,000 - 92,000; Full time

Job summary

University of Toronto is seeking a Front-Line Service Coordinator in the School of Graduate Studies. The role serves as the public face of the office, handling inquiries from graduate students and administrators with professionalism and accuracy.

You will coordinate front-line coverage, update student records in ROSI and GradApp, and provide training to staff. Strong communication and organizational skills are essential in this fast-paced environment.

Qualifications

• Bachelor's Degree or equivalent experience.

Responsibilities

• Serve as the first point of contact for graduate students and administrators, providing detailed information and directing to resources.
• Respond to a high volume of inquiries with professionalism and courtesy.
• Maintain and coordinate front-line coverage among staff; provide training and coaching for new procedures and staff.
• Update and maintain student records in ROSI and GradApp (Slate) ensuring accuracy and currency.
• Escalate complex issues as needed and collaborate with other teams across the University.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Organizational skills

Customer service

Problem-solving

Self-motivation

Team coordination

Professional demeanor

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft 365

Job description

University of Toronto is seeking a Front-Line Service Coordinator in the School of Graduate Studies. The role serves as the public face of the office, handling inquiries from graduate students and administrators with professionalism and accuracy.

You will coordinate front-line coverage, update student records in ROSI and GradApp, and provide training to staff. Strong communication and organizational skills are essential in this fast-paced environment.