Program Services Representative

University of Toronto; Toronto; On-site; CAD 64,000 - 82,000; Full time

Job summary

The University of Toronto’s Rotman Commerce program seeks a Program Services Representative to greet students, answer inquiries and advise on program policies at the front desk. You will liaise with academic advising and other offices to ensure smooth processing of requests and accurate information.

Responsibilities include scheduling advising appointments, handling special consideration requests, distributing exam papers, supporting events and maintaining course data.

Qualifications

• Advanced College Diploma (3 years) or equivalent education and experience.
• Minimum two (2) years related work experience in a University setting.
• Excellent computer skills, including MS Office and e-mail.
• Well-developed oral and written communication skills.
• Initiative, discretion and ability to work with limited supervision.
• Good judgment and ability to interact with others with tact, courtesy, and patience.
• Demonstrated ability to organize and prioritize work.
• Ability to work under pressure and with a large volume of work.

Responsibilities

• Acting as the first point of contact for program-related enquiries; providing information to students on program and/or course requirements; liaising with prospective students to provide general program information.
• Screening and making referrals to academic advising and other university resources or services, and communicating with those offices; scheduling advising appointments on behalf of academic advisors.
• Collecting and reviewing requests for special consideration and supporting documentation and communicating with students about their requests; communicating with faculty regarding approval of requests for special consideration; liaising with internal and external offices, including College Registrars' Office, Health and Wellness, and Accessibility Services, about submitted documentation for requests and special consideration.
• Collaborating with Recruitment and Admissions, forwarding calls and emails, and providing updates and information to potential applicants.
• Collecting and distributing examination papers to/from instructors; obtaining course information and materials from instructors; working with the Enrolment and Records Coordinator to support the collection and recording of deferred exams petitions, and aiding in guaranteed admissions checks.
• Supporting event and program logistics; liaising with students and faculty to coordinate program activities and events.
• Creating communication materials; providing data on advising appointments and requests for special consideration for reports; maintaining course information on student information systems.
• Providing support to the Operations unit by being a point of contact on building concerns, outages, supplies and suggestions for office improvements. Communicate any building issues clearly with engineers and property managers

Skills

Oral communication

Written communication

Initiative

Discretion

Work under limited supervision

Judgment

Organizational skills

Pressure management

Education

Advanced College Diploma (3 years) or equivalent

Tools

MS Office

Job description

Job Details

Date Posted: 09/14/2026 Req ID: 50175 Faculty/Division: School of Management Department: Rotman Commerce Campus: St. George (Downtown Toronto) Position Number: 00028687 Existing Vacancy: Yes

Description

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Rotman Commerce program is offered jointly by the Rotman School of Management and the Faculty of Arts and Science. It is a highly respected program within the business, financial and academic communities. Rotman Commerce serves approximately 3,400 in-program undergraduate business students as well as over 18,000 graduates of the Bachelor of Commerce program. Rotman Commerce offers its students a rich and rigorous academic program alongside ample opportunities to develop themselves personally and professionally.

As the Program Services Representative, you will be the first point of contact for a wide variety of enquiries in a front desk situation. This includes answering questions and providing guidance to current and prospective students, advising faculty regarding program policies, practices and procedures, and liaising with other University offices and departments.

Your responsibilities will include:

• Acting as the first point of contact for program-related enquiries; providing information to students on program and/or course requirements; liaising with prospective students to provide general program information
• Screening and making referrals to academic advising and other university resources or services, and communicating with those offices; scheduling advising appointments on behalf of academic advisors
• Collecting and reviewing requests for special consideration and supporting documentation and communicating with students about their requests; communicating with faculty regarding approval of requests for special consideration; liaising with internal and external offices, including College Registrars' Office, Health and Wellness, and Accessibility Services, about submitted documentation for requests and special consideration
• Collaborating with Recruitment and Admissions, forwarding calls and emails, and providing updates and information to potential applicants
• Collecting and distributing examination papers to/from instructors; obtaining course information and materialsfrom instructors; working with the Enrolment and Records Coordinator to support the collection and recording of deferred exams petitions, and aiding in guaranteed admissions checks
• Supporting event and program logistics; liaising with students and faculty to coordinate program activities and events
• Creating communication materials; providing data on advising appointments and requests for special consideration for reports; maintaining course information on student information systems
• Providing support to the Operations unit by being a point of contact on building concerns, outages, supplies and suggestions for office improvements. Communicate any building issues clearly with engineers and property managers

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent education and experience
• Minimum two (2) years related work experience in a University setting
• Excellent computer skills, including MS Office and e-mail
• Well-developed oral and written communication skills
• Initiative, discretion and ability to work with limited supervision
• Good judgment and ability to interact with others with tact, courtesy, andpatience
• Demonstrated ability to organize and prioritize work
• Ability to work under pressure and with a large volume of work

Assets (Nonessential):

• Working knowledge of ROSI or similar system

To be successful in this role you will be:

• Accountable
• Courteous
• Diplomatic
• Organized
• Punctual
• Responsible

Closing Date:

Closing Date: 09/22/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Recruiter: Jen Salerno

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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