Front-End Team Lead & People Development

Walmart; St. Catharines; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart in St. Catharines is seeking an experienced front-end/department leader to support customer service, training, and scheduling. You will assist on the salesfloor, respond to inquiries, and drive strong service while ensuring tasks are completed efficiently.

You will guide associates, conduct daily huddles, and promote Walmart initiatives. A focus on safety, cleanliness, and accurate performance metrics will be essential to success in this role.

Qualifications

• Age – 16 or older.
• Basic customer service and communication skills are required.

Responsibilities

• Provide excellent Customer Service by greeting customers and assisting with products and purchases.
• Promote products/services and help customers locate merchandise and make decisions.
• Follow safe work practices and emergency procedures, maintain cleanliness.
• Handle customer concerns and provide guidance as needed.
• Oversee front-end operations, coordinate breaks, and ensure proper coverage.
• Review schedules with People Lead and support management tasks.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Support training opportunities and develop associates through teaching and feedback.
• Contribute to a safe, clean workplace and ensure displays are secure and debris-free.
• Assist with recruiting, hiring, and GTA/Workday tasks as needed.

Skills

Customer Service

Leadership

Training

Scheduling

Job description

Walmart in St. Catharines is seeking an experienced front-end/department leader to support customer service, training, and scheduling. You will assist on the salesfloor, respond to inquiries, and drive strong service while ensuring tasks are completed efficiently.

You will guide associates, conduct daily huddles, and promote Walmart initiatives. A focus on safety, cleanliness, and accurate performance metrics will be essential to success in this role.