Front end supervisor

Rona; Mont-Tremblant; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Learning and development opportunities

Career growth and advancement

Community involvement

Dynamic work environment

Store-specific training and support

Engaged team

Job summary

RONA affiliated dealer networks are seeking a front-line supervisor to lead storefront staff and ensure outstanding customer service in a community-focused setting. You will oversee cash handling, opening/closing procedures, and train new associates to uphold company programs and initiatives.

The role emphasizes accuracy, team leadership, and dedication to serving customers while supporting store operations and community engagement.

Qualifications

• At least 1 year of retail experience.
• Experience supervising a team is required.
• Strong attention to detail and accuracy.

Responsibilities

• Supervise frontend staff to maintain service standards.
• Oversee register coverage and store supply usage.
• Provide refunds and monitor cash drawer amounts.
• Perform opening and closing procedures.
• Deliver excellent customer service and resolve issues.
• Understand and promote company programs (Pro, RPP, financing, survey, fundraising).
• Train and mentor new associates.
• Perform other tasks to ensure the store runs smoothly.

Skills

Retail experience

Team supervision

Attention to detail

Job description

RONA affiliated dealers are at the heart of their communities across Canada. As independent business owners and entrepreneurs, they share a common passion: delivering exceptional customer service and helping customers bring their renovation and construction projects to life.

The RONA network includes more than 225 affiliated dealer stores, offering a wide variety of work environments and career opportunities. Each dealer is an independent employer, managing its own team, culture, and employment opportunities.

You've got the talent? Our dealers have the opportunities!

By applying, you may discover career opportunities with affiliated dealers across the RONA network, based on your interests, experience, and location.

If you're looking to do what you love in a local business backed by the strength of a leading national brand, we could be a perfect match.

By joining a RONA affiliated dealer, you'll enjoy many benefits, such as:

• Learning and development opportunities
• Career growth and advancement opportunities
• An employer that is actively involved in the community
• A dynamic and rewarding work environment
• Job-specific training and support
• A passionate and engaged team
• And much more!

Become a vital part of Rona and ensure exceptional customer service by supervising our front-line teams. With your organization, attention to detail and communication skills, you'll train our associates to make every visit a positive experience!

Your role:

• Supervise frontend staff to ensure service standards are being maintained
• Oversee register coverage and store supply usage
• Provide refunds and monitor cash drawer amounts
• Perform opening and closing procedures
• Provide excellent customer service by assisting customers and addressing any issues
• Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising)
• Train and mentor new associates
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• 1 year of retail experience
• 1 year of experience in team supervision
• Strong attention to details

Join the team of a RONA affiliated dealer and make a difference in the community you serve. Through your expertise, passion, and commitment to helping others, you'll contribute to the success of a local business while benefiting from the strength and reputation of one of Canada's leading home improvement networks.