Front End Supervisor

Pete's Frootique; Bedford; On-site; CAD 40,000 - 58,000; Full time

Job summary

Pete's Frootique in Bedford, Nova Scotia seeks a Front End Supervisor to support the Front End Manager and lead the Front End and Admin teams. You will uphold customer service excellence, cash handling accuracy, and food-safety practices where applicable, while fostering a positive, high-performing team environment.

Responsibilities include overseeing daily operations, training, resolving customer concerns, and maintaining operational standards in a fast-paced retail setting.

Qualifications

• Customer-focused attitude and commitment to service excellence.
• Strong interpersonal and team-building abilities.
• Leadership by example and ability to motivate others.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee daily front-end and administrative operations.
• Ensure outstanding customer service and cash handling accuracy.
• Support Front End Manager and mentor Front End and Admin staff.
• Train team members and address performance and development needs.
• Resolve customer concerns professionally and maintain a positive environment.
• Enforce company policies and operational standards in a fast-paced retail setting.

Skills

Customer service

Team leadership

Cash handling

Communication

Problem solving

Attention to detail

Adaptability

Food safety awareness

Job description

The Front End Supervisor plays a key leadership role in supporting the Front End Manager and guiding the Front End and Admin teams. This position is responsible for helping ensure that all front-end operations run smoothly, efficiently, and in alignment with Pete's Frootique & Fine Foods’ commitment to exceptional customer service and operational excellence.

In this role, you will help maintain high standards across customer service, cash handling, food safety (where applicable), and overall front-end procedures. You will work closely with team members to support daily operations, encourage high performance, and contribute to a positive and productive work environment.

The Front End Supervisor shares responsibility for the overall effectiveness and success of the Front End, helping to ensure both customer satisfaction and operational efficiency.

Key Responsibilities

• Support the Front End Manager in overseeing daily front-end and administrative operations
• Ensure consistent delivery of outstanding customer service at all times
• Maintain accuracy and efficiency in cash handling and related procedures
• Help enforce company policies, procedures, and operational standards
• Provide guidance, support, and informal leadership to Front End and Admin team members
• Assist in training and development of team members to support performance and growth
• Help resolve customer concerns professionally and effectively
• Promote teamwork, accountability, and a positive work environment
• Adapt to changing priorities in a fast-paced retail environment

Qualifications

• Positive, enthusiastic, and customer-focused attitude
• Commitment to delivering excellent customer service
• Strong interpersonal and team-building skills
• Confidence and ability to lead by example
• Strong attention to detail and accuracy
• Ability to remain calm and effective under pressure
• Adaptability in a fast-paced environment
• Strong communication and problem-solving skills
• Willingness to learn and grow within the role
• Flexible availability, including days, evenings, and weekends
• Passion for food and interest in retail operations

Join Our Team

If you are a motivated leader who thrives in a fast-paced environment and enjoys supporting both customers and team members, we'd love to hear from you. Join Pete's Frootique & Fine Foods and help lead a front end team committed to exceptional service and operational excellence every day.

This job description is intended to describe the general nature of the position. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Additional duties may be assigned as required.