Front-End Customer Service Lead & Trainer

Valleyview Co-op; Moosomin; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Employer-contributed pension

Job summary

Borderland Co-op is seeking a Customer Service Lead to support front-end service, handle customer concerns, and coordinate with department managers to deliver solutions. The role includes opening/closing duties and helping train new staff to meet performance standards.

We offer competitive salaries, a comprehensive benefits package, and a pension plan contributed by the employer, with a culture of teamwork and innovation across Western Canadian communities.

Qualifications

• Supervise and delegate staff.
• Commitment to honest, trustworthy performance.
• Ability to build relationships and collaborate to deliver solutions.

Responsibilities

• Assist Grocery Manager to maintain exceptional front-end service.
• Address customer concerns and coordinate with department managers to find solutions.
• Handle opening/closing duties and support loss prevention standards.

Skills

Supervise staff

Customer service

Training

Job description

Borderland Co-op is seeking a Customer Service Lead to support front-end service, handle customer concerns, and coordinate with department managers to deliver solutions. The role includes opening/closing duties and helping train new staff to meet performance standards.

We offer competitive salaries, a comprehensive benefits package, and a pension plan contributed by the employer, with a culture of teamwork and innovation across Western Canadian communities.