Front End Service Clerk(Shawnessy)

Calgary Co-op; Calgary; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

5% employee discount

Extended health benefits

Paid vacations

Recognition program

Employee & family assistance plan

Job summary

Calgary Co-op is seeking a Front-End Service Clerk to deliver a friendly customer experience and maintain a safe, efficient shopping environment at our Calgary locations. You will help with questions, product handling, housekeeping, and opening/closing tasks.

Responsibilities include merchandise care, deliveries, sign hanging, and cash handling support while following health & safety policies. Calgary Co-op offers benefits like extended health, employee discount, and paid vacations.

Qualifications

• Grade 9 or acceptable combination of education and experience.
• Fluent in English (CLBA 5 or higher).

Responsibilities

• Provides customer service and maintains positive customer relations through questions, comments, requests and complaints in a friendly manner.
• Handles merchandise ensuring quality, minimizes damages and markdowns; cleans spills and display fixtures for a neat department.
• Performs duties following Occupational Health and Safety, Food Safety and Environmental policies to ensure health and safety of staff and customers.
• Maintains proper care and maintenance of equipment; reports repairs to the Customer Service Supervisor.
• Performs Front End Service Clerk functions including opening/closing duties, setting up storefront, filling supplies, cleaning mats, organizing deliveries, and assisting carryout service.
• Other duties include hanging signs and obtaining change for cashiers.

Skills

Customer service

English fluency

Education

Grade 9

Job description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Front-End Service Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Front-End Service Clerk position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, requests and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns. Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Ensures the sales floor is clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor.
• Performs all aspects of Front End Service Clerk functions including but not limited to: opening and closing duties, setting up storefront, filling supplies, cleaning mats, preparing and assisting in organizing deliveries, providing wrapping carry out service to meet customer satisfaction, proper care and handling of all shopping carts, hand baskets, carryout carts, and replaces existing stock after cleaning.
• Other duties include; hanging signs from the ceiling or on the walls, and obtaining change for cashiers from customer service.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher)

What skills and abilities will set you apart from others?

• Previous retail or related experience

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.

MINIMUM / ESSENTIAL QUALIFICATIONS:

• Grade 9 or an acceptable combination of education and experience.

DESIRABLE QUALIFICATIONS:

• Previous retail or related experience.