Front End Service Clerk (High River)

Calgary Co-op; High River; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Extended health benefits

Paid vacations

Employee discount (5%)

Recognition program

Employee & family assistance plan

Training and development programs

Job summary

Calgary Co-op is seeking a Front-End Service Clerk in High River. The role emphasizes customer service, safe and efficient store operations, and adherence to company policies. You will work under the Customer Service Supervisor/Front End Manager to maintain a clean, well-stocked and welcoming sales area.

The position requires Grade 9 or equivalent education and fluency in English. Prior retail experience is a plus.

Qualifications

• Grade 9 or acceptable combination of education and experience.
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher).

Responsibilities

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, requests and complaints.
• Handles merchandise ensuring quality, minimizing damages and markdowns; cleans spills and display fixtures to keep department neat and organized.
• Performs duties following Occupational Health and Safety, Food Safety and Environmental regulations and policies for staff and customers.
• Ensures proper care, use and maintenance of equipment; reports repairs to the Customer Service Supervisor.
• Performs Front End Service Clerk duties including opening/closing, setting up storefront, restocking, cleaning, and assisting with deliveries.
• Operates cash handling and related front-end tasks as part of the service duties.

Skills

Fluent English

Retail experience

Education

Grade 9 or equivalent education/experience

Job description

Job Description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Front-End Service Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Front-End Service Clerk position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, requests and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns. Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Ensures the sales floor is clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor.
• Performs all aspects of Front End Service Clerk functions including but not limited to: opening and closing duties, setting up storefront, filling supplies, cleaning mats, preparing and assisting in organizing deliveries, providing wrapping carry out service to meet customer satisfaction, proper care and handling of all shopping carts, hand baskets, carryout carts, and replaces existing stock after cleaning.
• Other duties include; hanging signs from the ceiling or on the walls, and obtaining change for cashiers from customer service.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher)

What skills and abilities will set you apart from others?

• Previous retail or related experience

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.