Customer Service Lead

Valleyview Co-op; Moosomin; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Employer-contributed pension

Job summary

Borderland Co-op is seeking a Customer Service Lead to support front-end service, handle customer concerns, and coordinate with department managers to deliver solutions. The role includes opening/closing duties and helping train new staff to meet performance standards.

We offer competitive salaries, a comprehensive benefits package, and a pension plan contributed by the employer, with a culture of teamwork and innovation across Western Canadian communities.

Qualifications

• Supervise and delegate staff.
• Commitment to honest, trustworthy performance.
• Ability to build relationships and collaborate to deliver solutions.

Responsibilities

• Assist Grocery Manager to maintain exceptional front-end service.
• Address customer concerns and coordinate with department managers to find solutions.
• Handle opening/closing duties and support loss prevention standards.

Skills

Supervise staff

Customer service

Training

Job description

Who we are:

Co-op does business differently.As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.To learn more about who we are and how you can help bring our brand to life, visit us at www.borderlandcoop.com

What you'll do:

The Customer Service Lead will assist the Grocery Manager to ensure exceptional customer service on the front-end is maintained and assist customers with related needs. Other responsibilities include addressing customer concerns and coordinating with all department managers in finding a solution. They will be responsible for opening and closing duties and prioritizing loss prevention standards. The Customer Service Lead will be responsible for helping train new employees and ensure all Team Members are meeting performance standards.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Customer Service and:

• You are able to supervise and delegate staff.
• You're honest and trustworthy, are results-oriented and strive to be the best in what you do.
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan.We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.