Front desk supervisor

RestoJobs; Montreal; On-site; CAD 54,000 - 72,000; Full time

Benefits offered by this job

Group insurance

Vision care

Pension plan

Employee assistance program

Personal days and vacations

Job summary

Hôtel10 in Montréal is seeking a Front Desk Supervisor to lead our front desk and concierge teams, ensuring smooth check-ins, guest satisfaction, and efficient operations.

Reporting to the Front Office Manager, you will coordinate reservations, manage room inventory, handle guest complaints, and train new staff, with primarily evening shifts and weekends. Fluency in French and English is required; a DEC in Hotel Management or related field is preferred.

Qualifications

• Experience in a supervisory role or in customer service.
• Strong computer skills and knowledge of hotel management software (an asset).
• Excellent command of spoken and written French and English.
• Strong interpersonal and leadership skills.
• High level of availability, patience, autonomy, attention to detail, stress tolerance, and discretion.
• Strong problem-solving abilities and ensure compliance with company policies.
• High level of professionalism.
• Primarily evening shifts, including weekends.

Responsibilities

• Plan, organize, directs, and oversee the activities of the front desk and concierge operations.
• Coordinate reservation entries in the computer system and ensure proper room inventory management.
• Follow up on guest complaints and train new employees.
• Additional related duties may be assigned as needed.

Skills

Leadership

Customer service

Hotel software

Bilingual French/English

Attention to detail

Discretion

Problem solving

Education

DEC in Hotel Management or related

Tools

Hotel management software

Job description

Work Location: 10 Sherbrooke Street West, Montréal, Québec H2X 4C9

Status: Full-time
Salary: $63,000 per year.

Established in a building that is both iconic and contemporary, Hôtel10 is a truly unique boutique hotel that allows guests to discover and experience Montréal’s culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, Hôtel10 is at the heart of the action and just steps away from the Quartier des Spectacles. Easily accessible by public transit, career opportunities within Hôtel10’s young and professional team are exceptional.

Reporting to the Front Office Manager and the Assistant Front Office Manager, the Front Desk Supervisor plans, organizes, directs, and oversees the activities, as well as the human, material, and financial resources of the front desk and concierge operations.

The incumbent is responsible for ensuring high-quality customer service. They coordinate reservation entries in the computer system and ensure proper room inventory management. They also follow up on guest complaints and are involved in training new employees. Additional related duties may be assigned as needed.

Required Qualifications

• Experience in a supervisory role or in customer service

• Strong computer skills and knowledge of hotel management software (an asset)

• Excellent command of spoken and written French and English

• Strong interpersonal and leadership skills

• High level of availability, patience, autonomy, attention to detail, strong interpersonal skills, stress tolerance, and discretion

• Strong problem-solving abilities and ensure compliance with company policies

• High level of professionalism

• Primarily evening shifts, including weekends

Education

• Diploma of College Studies (DEC) in Hotel Management or a related field

Languages

Bilingualism (French and English) is required for this position, as we serve an international clients.

Who are we: Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and implemented.

To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team: Apart from competitive salaries, we offer benefits, such as group insurance which includes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. In addition, a pension plan is also offered. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.