Boutique Front Desk Supervisor — Evenings, Great Benefits

RestoJobs; Montreal; On-site; CAD 54,000 - 72,000; Full time

Benefits offered by this job

Group insurance

Vision care

Pension plan

Employee assistance program

Personal days and vacations

Job summary

Hôtel10 in Montréal is seeking a Front Desk Supervisor to lead our front desk and concierge teams, ensuring smooth check-ins, guest satisfaction, and efficient operations.

Reporting to the Front Office Manager, you will coordinate reservations, manage room inventory, handle guest complaints, and train new staff, with primarily evening shifts and weekends. Fluency in French and English is required; a DEC in Hotel Management or related field is preferred.

Qualifications

• Experience in a supervisory role or in customer service.
• Strong computer skills and knowledge of hotel management software (an asset).
• Excellent command of spoken and written French and English.
• Strong interpersonal and leadership skills.
• High level of availability, patience, autonomy, attention to detail, stress tolerance, and discretion.
• Strong problem-solving abilities and ensure compliance with company policies.
• High level of professionalism.
• Primarily evening shifts, including weekends.

Responsibilities

• Plan, organize, directs, and oversee the activities of the front desk and concierge operations.
• Coordinate reservation entries in the computer system and ensure proper room inventory management.
• Follow up on guest complaints and train new employees.
• Additional related duties may be assigned as needed.

Skills

Leadership

Customer service

Hotel software

Bilingual French/English

Attention to detail

Discretion

Problem solving

Education

DEC in Hotel Management or related

Tools

Hotel management software

Job description

Hôtel10 in Montréal is seeking a Front Desk Supervisor to lead our front desk and concierge teams, ensuring smooth check-ins, guest satisfaction, and efficient operations.

Reporting to the Front Office Manager, you will coordinate reservations, manage room inventory, handle guest complaints, and train new staff, with primarily evening shifts and weekends. Fluency in French and English is required; a DEC in Hotel Management or related field is preferred.