Front desk agent

RestoJobs; Montreal; On-site; CAD 28,000 - 37,000; Part time

Job summary

Travelodge Montreal is seeking a part-time receptionist to support guest services and front desk operations. You will take reservations, greet guests, provide information on services and local attractions, and handle payments with a courteous, professional approach.

The role requires teamwork, the ability to work under pressure, and availability for varying schedules. Bilingual French/English is essential to serve an international clientele at this downtown Montreal hotel.

Qualifications

• Front desk experience in hospitality or similar environment is preferred.
• Bilingual French and English with strong communication skills.

Responsibilities

• Take reservations.
• Coordinate arrivals and departures of clients.
• Promote hotel products and services.
• Collect payments for services rendered.
• Answer questions about services, attractions and regional activities.
• Coordinate group arrivals and departures.
• Direct incoming calls.
• Handle customer complaints.
• Perform other customer service-related tasks.

Skills

Teamwork

Customer orientation

Able to work under pressure

Varying schedules

Knowledgeable about tourist attract

Education

College degree in hospitality

Hospitality training

Tools

Opera reception software

Job description

Work place: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2

Status:Part-time

Salary: 23.71$ per hour

The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of the employees? Don't miss your chance and join the Travelodge Montreal team.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Job Description:

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Collect payments for services rendered
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task

Skills and qualifications:

• Professional or college-level training in hospitality, tourism, or a related field; an asset
• Knowledge of the Opera reception software, an asset.
• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to demonstrate customer orientation
• Able to identify customer needs
• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Teamwork skills

Languages:

Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. At Tidan, the well-being of its employees is important. To this end, several policies have been developed and put in place.

To learn more about Tidan, visit our website: https://www.tidan.com/fr/.

Why join the Tidan team:

In addition to competitive salaries, we offer social benefits, such as group insurance consisting of life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have virtual access 24/7 to health professionals through the employee assistance program. You have personal days and vacation days that are planned according to the department and the hotel you join. In addition, a retirement plan is also offered. A bonus is also provided through our referral program and much more.

Social life is at the heart of the company, especially after the pandemic, where each hotel has a social calendar. Whether you are on the front-line operations team or in a managerial position, the Tidan HR team is always there to listen and support you in your career path within the company.

We believe in teamwork and are committed to creating a highly performing team, whether through training or solidifying team relationships. We have admiration for our employees who take on professional challenges and we support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.