Front Desk Specialist - USFTGP Trinity

Tampa General Hospital; Trinity; On-site; CAD 44,000 - 60,000; Full time

Job summary

Academic Medical Group Inc in Trinity is seeking a Front Desk Specialist to manage patient check-in/check-out, verify demographics, and collect co-pays using EPIC. You will support clinicians by processing paperwork for appointments and ensuring accurate records.

This full-time role requires a High School Diploma and prior healthcare front desk experience. You will handle inbound calls, schedule patients, balance cash, and uphold a high standard of patient service and safety across the clinic.

Qualifications

• High School Diploma or equivalent required.
• Experience in a healthcare front desk or patient service role preferred.
• Proven customer service and communication skills.

Responsibilities

• Check-in and check-out patients using EPIC.
• Verify patient demographics and collect co-payments.
• Provide receipts and paperwork for scheduled appointments.
• Answer and route calls for efficient communication.
• Schedule patients and document information in the EMR.
• Balance cash drawer and reconcile payments daily.
• Maintain patient experience and safety per policies.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

EPIC knowledge

Education

High School Diploma or Equivalent

Tools

EPIC EMR

Job description

Job Description - Front Desk Specialist - USFTGP Trinity (260003J9)

Job Description

Front Desk Specialist - USFTGP Trinity - ( 260003J9 )

Description

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Proactively screens patients with scheduled appointments to assess need of any pre-certifications, authorizations/referral and educate patients of financial policies and procedures
• Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit
• Answers, screens and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication
• Completes patient scheduling activities to ensure patients are seen in a timely manner
• Documents patient information in EPIC to allow for complete communication across the clinical team
• Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day
• Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care

Qualifications

• High School Diploma or Equivalent
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties

Technical Knowledge, Skills, and Abilities:

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information

Primary Location

Trinity

Work Locations

Family Care Center Trinity 2433 Country Place Blvd. Trinity 34655

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday