Front Desk Security #8886

Employment Help Centre; Canada; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A community support organization is looking for a dedicated individual to serve condominium residents across various locations. The role focuses on providing exceptional customer service, managing resident inquiries, and ensuring a safe environment. The successful candidate must have a valid Ontario Security Licence and CPR & First Aid Certification, alongside strong communication and organizational skills. Join a team that values detail-oriented work and a commitment to resident satisfaction.

Qualifications

• Must have a valid Ontario Security Licence.
• Valid CPR & First Aid Certificate is required.
• Ability to lift 30-50 lbs and walk/climb stairs.
• Capacity to work extended hours and weekends.

Responsibilities

• Identifies and clarifies residents’ needs.
• Manages and screens messages.
• Greets and directs residents, guests, and invitees.
• Responds to emergencies in a timely manner.
• Maintains a safe and secure environment.

Skills

Customer service

Excellent interpersonal skills

Organizational skills

Communication skills

Time management

Job description

This position serves condominium residents by providing information and services. Self-motivated, outgoing, detail oriented, customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e‑mailing, identifying and organizing resources to provide exceptional service expected by residents.

***Must have a valid Ontario Security Licence + Valid CPR & First Aid Certificate in order to apply

Position reports to: Supervisor, Service Managers

Location: various sites within the GTA

Position Responsibilities:

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Works independently, with minimized supervision.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e. administrative work, mailings, etc.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records and forms.
• Resolves and follows‑up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Improves services by obtaining and evaluating resident observations opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal
  networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing
  new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety and access control procedures and maintains a safe work environment.

Operating Skills, Knowledge and Abilities:

Special Requirements:

• Ability to lift 30 – 50 lbs
• Work in an upright standing position for long periods
• Walk and climb stairs
• Ability to detect auditory and/or visual emergency alarms
• Communicate, receive and exchange ideas and information by means of the spoken and written word
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to work extended hours and weekends based on project requirement
• Ability to respond to emergencies in a timely manner

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

EHC welcomes walk-ins to our Beamsville & Grimsby offices. We are available for in‑person appointments in West Lincoln by appointment only. Please contact us by phone or email to schedule an appointment today!

Lincoln

905-563-9675

Grimsby

905-309-9675

West Lincoln

Available for In-Person Appointments

905-563-9675 or 905-309-9675

[e-mail]

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