Front Desk Receptionist (part time)

Toronto-Cricket-Skating-and-Curling-Clu; Toronto; On-site; CAD 25,000 - 33,000; Part time

Job summary

Toronto-Cricket-Skating-and-Curling-Clu is seeking a part-time Front Desk Receptionist to create a welcoming first impression for members and guests, represent the Club professionally, and facilitate effective communication among members, guests and Club employees.

This role requires working every Wednesday morning (6 am–2 pm) and Sunday afternoon (3 pm–10 pm), with duties including greeting visitors, directing calls, assisting with bookings via Northstar, handling mail, maintaining information,

Qualifications

• Some post-secondary education in hospitality or related program
• Standard First Aid and CPR/AED certification an asset
• 2–3 years of experience in a private club or similar environment

Responsibilities

• Creates a welcoming environment for all members, guests and staff by greeting by name at entry and departure, and answering and connecting phone calls to the right parties.
• Maintains up-to-date knowledge of all Club departments, events and bookings via Northstar in order to assist members with enquiries, concerns and requests.
• Assist members in booking and cancelling appointments, as well as executing rain out blockage and posting messages through Northstar.
• Supports Club communications by receiving and distributing mail, and maintaining Club-wide printed information, forms and contact lists.
• Monitors Club entry by ensuring the usage of fob access and guest or vendor registration, keeping records of unauthorized entries, and communicating guest arrivals to the appropriate individuals to confirm guest accompaniment.
• Liaise with all departments to ensure member service expectation such as maintenance or housekeeping requests from members.
• Contacts appropriate departments on changes in members’ financial statuses and eligibility to charge items at the Club.
• Monitors security camera system at Club and reports unauthorized individuals or suspicious activities to Duty Manager.
• Collaborates with Duty Manager and makes Club-wide emergency announcements through paging system; answers phone calls from emergency services and assists with notifying all departments through Microsoft Teams.
• Logs and turns over any lost property to the Club’s lost and found area daily.
• Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club.
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace.

Skills

Microsoft Excel

Microsoft Word

Outlook

Office equipment

Northstar software

Microsoft Teams

Policies interpretation

Written communication

Oral communication

Multitasking

Prioritization

Education

Post-secondary education

First Aid/CPR certification

Tools

Northstar software

Microsoft Teams

Job description

The Club is recruiting a Part-time Front Desk Receptionist to join our Admin. Department. This position will be responsible for creating a positive first impression for members and guests, representing the Club professionally, and facilitating effective communication among members, guests and Club employees.

This part-time receptionist is required to work every Wednesday morning (6 am – 2 pm) and Sunday afternoon (3 pm – 10 pm).

Key Duties and Responsibilities

• Creates a welcoming environment for all members, guests and staff by greeting by name at entry and departure, and answering and connecting phone calls to the right parties.
• Maintains up-to-date knowledge of all Club departments, events and bookings via Northstar in order to assist members with enquiries, concerns and requests.
• Assist members in booking and cancelling appointments, as well as executing rain out blockage and posting messages through Northstar.
• Supports Club communications by receiving and distributing mail, and maintaining Club-wide printed information, forms and contact lists.
• Monitors Club entry by ensuring the usage of fob access and guest or vendor registration, keeping records of unauthorized entries, and communicating guest arrivals to the appropriate individuals to confirm guest accompaniment.
• Liaise with all departments to ensure member service expectation such as maintenance or housekeeping requests from members.
• Contacts appropriate departments on changes in members’ financial statuses and eligibility to charge items at the Club.
• Monitors security camera system at Club and reports unauthorized individuals or suspicious activities to Duty Manager.
• Collaborates with Duty Manager and makes Club-wide emergency announcements through paging system; answers phone calls from emergency services and assists with notifying all departments through Microsoft Teams.
• Logs and turns over any lost property to the Club’s lost and found area daily.
• Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club.
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace.

Job Requirements

Education/Certification:

• Some post-secondary education required, preferably in hospitality or related program
• Standard First Aid and CPR/AED certification an asset

Experience:

• 2-3 years of experience in a private club or similar environment preferred

Skills:

• Working level proficiency in Microsoft Excel, Word, and Outlook required
• Office equipment and computer literacy in a professional setting required
• Knowledge in Northstar or similar club management software an asset
• Ability to interpret and implement policies in a customer-centric context
• Excellent written and oral communication skills
• Ability to multitask, prioritize requests and handle interruptions effectively

Working hours

• Wednesday 6 am - 2 pm & Sunday 3 pm – 10 pm