Front Desk Receptionist

Physiothérapie Avantex; Mount Royal; On-site; CAD 25,000 - 36,000; Part time

Job summary

Physiothérapie Avantex is seeking a Front Desk Receptionist for its Ville Mont-Royal, QC clinic. The role involves welcoming clients, managing appointments, and ensuring smooth check-in/check-out during clinic hours. Proficiency in English and French is required to serve a bilingual client base.

This on-site position supports therapists and clinic operations. Responsibilities include answering and routing calls, handling emails, processing payments, and maintaining organized records, with light

Qualifications

• Strong phone etiquette and the ability to handle calls professionally.
• Experience greeting clients, scheduling, and front desk operations.
• Proficient clerical skills including data entry and records management.
• Excellent verbal and written communication, respectful interaction with clients and team.
• Customer service skills with a client-centered approach, patient and problem-solving.
• Fluency in both English and French is required.
• Healthcare or clinic environment experience is an asset.
• Strong organizational skills, attention to detail, reliability, ability to work independently.

Responsibilities

• Welcome clients and manage front-desk operations.
• Schedule appointments and manage check-in/check-out.
• Answer phone calls, respond to inquiries, and handle emails.
• Process payments and update client records.
• Coordinate with physiotherapists to support clinic operations.

Skills

Phone etiquette

Reception duties

Clerical skills

Communication

Customer service

Bilingual EN/FR

Healthcare exposure (asset)

Organizational skills

Reliability

Independent work

Job description

Company Description Physiothérapie Avantex is a physiotherapy clinic specializing in vestibular and concussion rehabilitation, delivering focused, personalized, high-quality care.Physiothérapie Avantex is committed to helping clients achieve their goals through expert treatment and supportive, goal-oriented care.

Role Description The Front Desk Receptionist is responsible for welcoming clients, managing appointment scheduling, and ensuring a smooth check-in and check-out process. Day-to-day tasks include answering phone calls, responding to inquiries, handling email correspondence, and maintaining an organized reception area, as well as light cleaning duties. The role also involves processing payments, updating client records, and coordinating with physiotherapists to support efficient clinic operations. This is an on-site position based in Ville Mont-Royal, QC, requiring a professional, friendly presence at the front desk throughout clinic hours.

Salary: starting at 22$/hr

Hours: 22-25hrs/week

Tuesday 11:00-19:00

Thursday 16:00-19:30

Friday 8:00 - 16:30

Qualifications

• Strong Phone Etiquette and ability to handle incoming and outgoing calls in a professional manner.
• Experience with Receptionist Duties such as greeting clients, scheduling appointments, and managing front desk operations.
• Proficient Clerical Skills including data entry, managing records, and working with scheduling or clinic software.
• Excellent Communication skills, both verbal and written, with the ability to interact clearly and respectfully with clients and team members.
• Proven Customer Service skills with a client-centered approach, demonstrating patience, empathy, and problem-solving abilities.
• Fluency in English and French is required
• Previous experience in a healthcare or clinical environment is an asset.
• Strong organizational skills, attention to detail, reliability and ability to work independently