CCR-Care Coordinator Floater

Clinique Physiothérapie Pierre Boucher Inc; Montreal (administrative region); On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible group insurance

3 weeks vacation

5 wellness days

Employee stock ownership plan

Discounts from affiliates

Advancement opportunities

Job summary

Lifemark / Physiothérapie Universelle is hiring for a front desk/administrative role in the Greater Montreal area. The successful candidate will travel within the network to cover staffing needs, greet patients, and promote our treatments while ensuring smooth clinic operations.

You will manage appointments, handle administrative records, and work with Office 365 and electronic case management software. Fluency in English and French is required, with a friendly, team-oriented approach and

Qualifications

• Bilingual in English and French, both spoken and written.
• Experience in a similar role is a plus.
• Proficient with Office 365 and electronic case management software.
• Able to handle multiple cases and manage priorities.
• Flexible and willing to cover for others within the network.

Responsibilities

• Travel within our network of clinics to cover staffing needs (paid travel time and mileage reimbursement).
• Greet patients and visitors, both over the phone and at the front desk.
• Promote the company and the quality of treatments offered to clients.
• Implement the company’s operational procedures.
• Inform clients about services and progress of treatments or administrative records.
• Schedule and confirm appointments; manage staff schedules.
• Contribute to smooth clinic operations.
• Open and file patient records / general filing.
• Enter data into the computer system for patient records.
• Bill for and collect payment for visits.
• Ensure calls and messages are forwarded.

Skills

Bilingual EN/FR

Customer service

Multitasking

Attention to detail

Teamwork

Office 365

Electronic case mgmt

Flexible/coverage

Quick learner

Similar-role exp

Tools

Office 365

Electronic case management software

Job description

Work Schedule: 30 hours GUARANTEED; availability: 35–40 hours Monday through Friday from 8:00 a.m. to 8:00 p.m.—must have a car and a Class 5 driver’s license

WHAT WE OFFER:

More than just a job—a workplace where respect, active listening, and enjoyment reign!

• A rewarding job as part of a multidisciplinary team
• A pleasant work environment where everyone performs their duties effectively and has the opportunity to excel
• Innovative projects and challenges
• Team-building activities
• A flexible group insurance plan, including vision and dental coverage, and numerous employee benefits
• Opportunities for advancement
• Employee stock ownership plan
• Discounts from Shoppers Drug Mart affiliate colleagues
• 3 weeks of vacations
• 5 wellness days

WHAT WE'RE LOOKING FOR:

A warm, dynamic person who enjoys challenges and working as part of a team!

• Be highly flexible and enjoy filling in for others within a network
• Provide top-quality customer service
• Be able to handle multiple cases simultaneously and manage priorities
• Demonstrate thoroughness and attention to detail
• Enjoy and actively participate in teamwork
• Be proficient with computers (use of Office 365 and electronic case management software)
• Be adaptable and a quick learner
• Have experience in a similar role (a plus)
• Be bilingual in spoken and written English and French, as 50% of our clients are English-speaking and 50% are French-speaking

JOB DESCRIPTION:

• Travel within our network of clinics to cover staffing needs (paid travel time and mileage reimbursement)
• Greet patients and other visitors, both over the phone and at the front desk
• Promote the company and the quality of the treatments offered to clients
• Effectively implement the company’s operational procedures
• Inform clients about the services offered and provide them with information on the progress of their treatments or the administrative procedures related to their records
• Schedule and confirm appointments; manage the schedules of various staff members
• Contribute to the smooth operation of the clinic
• Open and file patient records / General filing
• Enter various data into the computer system for patient records
• Bill for and collect payment for visits
• Ensure that calls and messages are forwarded

Physiothérapie Universelle, which has been operating in Quebec since 1982, stands out for its commitment to its patients, its patient-centered approach, and its dynamic and dedicated multidisciplinary teams. It was named “Consumers’ Choice” in 2021, 2022, and again in 2023 for its locations in Montreal, the North Shore, the South Shore, and Laval.

We are proud of the passion demonstrated by our therapists and the quality of the treatments we offer, which have allowed us, over the years, to expand our network to more than 37 clinics in the Greater Montreal, North Shore, South Shore, Laval, and Quebec City regions.

Our mission is to offer each of our clients a care solution tailored to their specific condition, helping them regain or maintain an active lifestyle.

Driven by this same commitment to meeting each individual’s unique needs, our professionals will have opportunities to build a career with us that suits them best.

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.

Your privacy is important to us at Lifemark / Physiothérapie Universelle. To offer the best possible Human Resources experience, we need to collect and use information about you. Lifemark / Physiothérapie Universelle will collect and use your information to review your qualifications, contact you about a job application you have made to us, and notify you about any future job opportunities where your profile may fit the job description. When collecting job applications, we collect your name, contact information, and resume, including employment and education history, professional and other work-related certifications, availability to start, and desired salary. This information allows us to determine your qualifications and eligibility for the job you are applying to. When candidates apply, we ask for their name, email, phone number, resume, and cover letter. If you decide to withdraw your candidacy for a job, please let the Privacy Officer know, and they will forward it to Human Resources, delete, and withdraw your application for the job.

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