Front Desk Motivator - Member Experience Pro

GoodLife Kids; Oakville; On-site; CAD 12,000 - 14,000; Part time

Benefits offered by this job

Free fitness membership

Job summary

GoodLife Kids in Oakville is seeking a part-time Customer Service Representative (Motivator) to warmly greet members and guests, check in workout participants, and assist with inquiries about club services and products.

You’ll be the first friendly face, handling phone calls, guiding walk-ins, and supporting the team with schedules, cleanliness, and club-wide events. A commission component and a free fitness membership are offered.

Qualifications

• CPR-A and AED certification required or ability to obtain within 3 months.
• Smart Tan certification must be completed within 3 months of employment.
• Strong interpersonal skills and customer-focused mindset.
• Excellent written and verbal communication skills.
• Knowledge of the fitness industry and club services.

Responsibilities

• Greet Members and check them in for workouts.
• Greet potential members and direct them appropriately.
• Answer phone calls within three rings and take messages or book appointments.
• Assist Members on the floor with questions about machines and services.
• Sell memberships, services, products and amenities when opportunities arise.
• Provide exceptional customer service and resolve issues professionally.
• Complete club tasks to maintain cleanliness and safety.

Skills

CPR-A & AED Certification

Smart Tan Certification

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal communc.

Superior customer service

Proficiency in computers

Sales experience

Job description

GoodLife Kids in Oakville is seeking a part-time Customer Service Representative (Motivator) to warmly greet members and guests, check in workout participants, and assist with inquiries about club services and products.

You’ll be the first friendly face, handling phone calls, guiding walk-ins, and supporting the team with schedules, cleanliness, and club-wide events. A commission component and a free fitness membership are offered.