Overnight Motivator: Front Desk & Member Care

Fit4Less; Oshawa; On-site; CAD 16,000 - 18,000; Part time

Benefits offered by this job

Free Fitness Membership

Career Advancement

Training & Development

Competitive Total Rewards Package

Fun Atmosphere

Job summary

GoodLife Fitness Oshawa Centre is seeking an Overnight Customer Service Representative (Motivator) to greet members, check-in workouts, and guide visitors with a welcoming, upbeat attitude. You will handle calls, assist on the floor with FitFix starters, and promote memberships and services to guests.

The role emphasizes excellent communication, customer service, and team collaboration in a fast-paced environment. A friendly, helpful demeanor and computer proficiency are essential.

Qualifications

• CPR-A & AED Certification is required
• Smart Tan certification within 3 months of employment preferred
• Interpersonal Savvy: relates well to customers and colleagues
• Customer Focus: dedication to meeting customer expectations
• Team Contribution: willing to help others succeed
• Approachability: easy to talk to and put others at ease
• Knowledge of the fitness industry beneficial
• Excellent written and verbal communication skills
• Superior customer service and ability to reflect company culture
• Proficiency in using computers
• Previous customer service and sales experience is an asset

Responsibilities

• Greet members and check in for workouts
• Direct walk-ins and appointments to the right areas
• Handle incoming calls within three rings and message-book appointments
• Assist members on the floor with questions and memberships
• Explain Club services, memberships, and amenities to customers
• Update member information and assist with sales where appropriate
• Address member concerns in a courteous, professional manner
• Provide Fit-Fix Starter sessions for new and existing members
• Perform club runs and cleaning tasks to maintain cleanliness standards
• Attend monthly meetings and participate in learning sessions

Skills

Interpersonal Savvy

Customer Focus

Team Player

Approachability

Customer Service

Computers Proficiency

Sales Experience

Fitness Knowledge

Communication Skills

CPR-A AED

Smart Tan Cert

Job description

GoodLife Fitness Oshawa Centre is seeking an Overnight Customer Service Representative (Motivator) to greet members, check-in workouts, and guide visitors with a welcoming, upbeat attitude. You will handle calls, assist on the floor with FitFix starters, and promote memberships and services to guests.

The role emphasizes excellent communication, customer service, and team collaboration in a fast-paced environment. A friendly, helpful demeanor and computer proficiency are essential.