Fitness Club Motivator: Front Desk & Member Experience

GoodLife Fitness; Kingston; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

FREE Fitness membership

Competitive Total Rewards Package

Ongoing training and development

Career advancement opportunities

Fun and energetic atmosphere

Job summary

GoodLife Fitness is seeking a Customer Service Representative (Motivator) at the Kingston Club to warmly welcome Members and assist with check-ins, inquiries, and bookings. You will learn FitFix and machine details to support member experience and drive service excellence.

Responsibilities include greeting walk-ins, handling calls, answering questions about memberships and services, and maintaining a clean, safe club environment. Training and monthly meetings are part of the role.

Qualifications

• CPR-AED Certification is required.
• Smart Tan certification within 3 months of employment.
• Interpersonal Savvy: relates well to all kinds of people and builds rapport.
• Customer Focus: dedicated to meeting customer expectations and requirements.
• Team Contribution: helpful and collaborative.
• Approachability: friendly, easy to approach and a good listener.
• Knowledge of the fitness industry.
• Excellent written and verbal communication skills.
• Superior customer service skills and alignment with company culture.
• Proficiency in using computers.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greet Members and check them in for workouts.
• Greet potential members and direct them to appropriate actions.
• Handle incoming calls and book appointments within three rings.
• Assist Members on the floor with questions about FitFix and cardio machines.
• Explain memberships and club services; upsell when opportunities arise.
• Resolve member questions or concerns and update member information as needed.
• Complete club duties to maintain cleanliness and overall experience.
• Attend required learning and monthly meetings.

Skills

CPR-AED Certification

Smart Tan Certification

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal comms

Superior customer service

Proficiency with computers

Customer service & sales experience

Job description

GoodLife Fitness is seeking a Customer Service Representative (Motivator) at the Kingston Club to warmly welcome Members and assist with check-ins, inquiries, and bookings. You will learn FitFix and machine details to support member experience and drive service excellence.

Responsibilities include greeting walk-ins, handling calls, answering questions about memberships and services, and maintaining a clean, safe club environment. Training and monthly meetings are part of the role.