Front Desk Motivator & Member Concierge

GoodLife Fitness Centres; Burnaby; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Free fitness membership

Career advancement opportunities

Competitive total rewards package

Job summary

GoodLife Fitness Centres is seeking a Customer Service Representative (Motivator) in Burnaby. The role centers on delivering a welcoming, safe, and engaging experience for Members and Potential Members at the club entrance.

You will greet guests, check in, answer calls, assist on the floor with questions, and promote memberships and services while maintaining a high standard of service and professionalism.

Qualifications

• CPR-A & AED Certification required
• Smart Tan certification within 3 months of employment
• Interpersonal Savvy and customer-focused mindset essential
• Team player with diplomacy and tact in diverse interactions
• Excellent written and verbal communication skills required
• Proficiency in computer use and basic tech
• Previous customer service and sales experience is an asset
• Knowledge of fitness industry is beneficial

Responsibilities

• Greet members and check them in for workouts.
• Answer calls and direct inquiries to appropriate staff.
• Assist Members with on-floor questions about services and machines.
• Sell memberships, services and amenities where opportunities arise.
• Resolve member issues with courtesy and professionalism.
• Provide Fit-Fix Starter sessions and maintain club cleanliness.
• Attend monthly meetings and complete required trainings.

Skills

Interpersonal savvy

Customer focus

Team contribution

Approachability

Fitness industry knowledge

Excellent written and verbal comms

Superior customer service

Computers proficient

Customer service and sales experience

Education

CPR-A & AED Certification

Smart Tan certification

Tools

CRM systems

Job description

GoodLife Fitness Centres is seeking a Customer Service Representative (Motivator) in Burnaby. The role centers on delivering a welcoming, safe, and engaging experience for Members and Potential Members at the club entrance.

You will greet guests, check in, answer calls, assist on the floor with questions, and promote memberships and services while maintaining a high standard of service and professionalism.