Front Desk Leader: Brand & Guest Experience

Siesta-Suites; Kelowna; Vor Ort; CAD 55.000 - 75.000; Vollzeit

Zusammenfassung

Siesta-Suites in Kelowna seeks a strong second to the General Manager to lead the front desk, grow direct reservations and shape the brand. You’ll manage daily operations, coach staff, and partner with the GM on budgets and strategy to deliver a seamless guest experience.

The role emphasizes hands-on leadership, hospitality excellence, and a proactive approach to pricing, promotions and partnerships with local attractions.

Qualifikationen

• 5+ years in hotel operations with front office leadership experience.
• Track record of growing bookings or revenue through pricing, promotions or packages.
• Experience with digital marketing, social media or OTA listings.
• Comfort with occupancy, ADR, RevPAR budgets and labor costs.
• Experience with PMS systems (Opera, Cloudbeds, RoomKey, WebRez, Innsource).
• Warm, steady leadership style and calm under pressure.

Aufgaben

• Build the Siesta Suites brand with the GM, defining voice and guest promise.
• Grow direct bookings and manage pricing, promotions and packages.
• Lead front desk operations, hire/train staff, and coach the team.
• Partner with the GM on budget planning, revenue reporting and forecasts.
• Ensure guest satisfaction, handle escalations and maintain service standards.
• Collaborate with housekeeping/maintenance for seamless stays.

Kenntnisse

Front desk leadership

Direct bookings growth

Digital marketing

OTA listings

Budgeting & costs

Team coaching

Brand development

Guest experience

Partnership development

Operations management

Ausbildung

Diploma or degree in hospitality, tourism, business or marketing

Tools

Opera

Cloudbeds

RoomKey

WebRez

Jobbeschreibung

Siesta-Suites in Kelowna seeks a strong second to the General Manager to lead the front desk, grow direct reservations and shape the brand. You’ll manage daily operations, coach staff, and partner with the GM on budgets and strategy to deliver a seamless guest experience.

The role emphasizes hands-on leadership, hospitality excellence, and a proactive approach to pricing, promotions and partnerships with local attractions.