Front Desk & Information Concierge (Bilingual)

PATH Employment Services; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Job summary

PATH Employment Services is seeking a Resource & Information Specialist to be the front line for jobseekers, employers and visitors at our Ottawa site. You will greet, assist, and route inquiries across phone, email and in-person visits.

In this busy role you will manage multiple tasks, maintain data entry accuracy, provide PATH service information and support daily programming while keeping a calm, professional and compassionate demeanor.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Bilingual - French and English highly preferred.
• Excellent interpersonal and communication skills.
• Strong multitasking and data-entry abilities.
• Friendly, calm, and professional demeanor.
• Clear criminal record check is required.

Responsibilities

• Serve as the first point of contact for jobseekers, employers, and visitors.
• Greet clients in a friendly, welcoming manner at the front desk.
• Manage multiple inquiries via phone, email, and in person.
• Provide information about PATH services and resources.
• Document data accurately across multiple systems.
• Support daily programming and notify Career Development Specialists.
• Assist internal staff with front-desk operations.
• Maintain calm, professional, solution-focused approach.

Skills

Customer service

Bilingual English/French

Multitasking

Communication

Data entry

Tools

MS Office (Outlook, Word, Excel)

Job description

PATH Employment Services is seeking a Resource & Information Specialist to be the front line for jobseekers, employers and visitors at our Ottawa site. You will greet, assist, and route inquiries across phone, email and in-person visits.

In this busy role you will manage multiple tasks, maintain data entry accuracy, provide PATH service information and support daily programming while keeping a calm, professional and compassionate demeanor.