Front Desk Information Clerk – Athletics and Recreation (Bargaining Unit 179)

Saint Mary's University; Halifax; On-site; CAD 40,000 - 47,000; Full time

Job summary

Saint Mary's University is seeking a Front Desk Information Clerk for the Athletics and Recreation department. This position focuses on providing exceptional customer service and support operations in a vibrant team environment. Join us in fostering an inclusive atmosphere and contributing to university life through your engagement with students and guests.

Benefits

Competitive compensation

Comprehensive benefits package

Defined Contribution Pension plan

Vacation

Summer hour schedule

Qualifications

• Proven customer service experience with minimum one-year related work experience.
• Ability to function independently and as part of a team.
• Excellent customer service skills.

Responsibilities

• Provide customer service to internal and external clients.
• Oversee day to day activities of the Front Desk.
• Collaborate with the Athletics & Recreation team for service delivery.

Skills

Customer Service

Communication Skills

Teamwork

Cross Cultural Experience

Education

High School Completion

Community College in Related Field

Tools

POS Systems

Job description

Date Posted: June 17th, 2025

Posting Deadline: July 1st, 2025

Department: Athletics and Recreation

Type of Employment: Permanent, Full-time

Group Affiliation: Bargaining Unit 179, Group 5 ($40,713 - $46,728 annually)

At Saint Mary's University, you will be surrounded by a talented and dedicated team of professionals committed to accessibility, diversity, and the provision of a positive and supportive learning environment. We recognize the importance of the contribution and growth of each individual in the University's success. We are currently looking to fill the position of Front Desk Information Clerk to join our Athletics and Recreation team.

What We Offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

• Competitive compensation
• Comprehensive benefits package
• Defined Contribution Pension plan
• Vacation
• Summer hour schedule
• Monday (2:30pm-10:30pm) Tuesday (11:30am-7:30pm) Wednesday/Thursday (Off) Friday (7:00am-3:00pm) Saturday (7:45am-3:45pm) Sunday (12:30pm-8:30pm)
  
  

Job Information And Responsibilities

Under the direction of the Assistant Director of Athletics & Recreation, the Front Desk Information Clerk will:

• Provide customer service to internal and external clients.
• Provide information to current and potential customers on the services the facilities offer.
• Provide access services and support to the Athletics & Recreation facilities and ensures adherence to departmental policies and procedures.
• Oversee day to day activities of the Front Desk and facilities, and ensures work assigned to part-time staff is completed.
• Works collaboratively with the Athletics & Recreation team to ensure the timely, accurate and effective delivery of service.
  
  

The Collective Agreement can be viewed Here.

Experience And Education Requirements

To be the successful Front Desk Information Clerk you will have:

• High School completion.
• Community College in a related field of study an asset.
• Proven customer service experience, with minimum one-year related work experience.
• Ability to function independently and as part of a team.
• Excellent customer service skills.
• Strong communication skills.
• Cross cultural working experience.
• Experience with POS an asset.
  
  

Application Details

Required

Apply for this opportunity online using our online application system through Career Beacon. Click on "Apply Now" and complete all required information fields. Qualified candidates should submit the following with their application:

• Resume
• Cover Letter
• Three Professional References
  
  

Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Mary's University, equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority sexual orientation or gender identity and others who might contribute to the growth and enrichment of our community. Applicants are encouraged to self-identify. If you require accommodations during the recruitment process, please contact Talent Acquisition at [e-mail].