Customer Success Liaison

Hallmarkdental; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading dental laboratory in Halifax is looking for a Customer Success Liaison to act as the primary contact for customer inquiries. The ideal candidate will thrive in a detail-oriented environment while maintaining strong communication and problem-solving skills. This full-time position offers competitive pay and a comprehensive benefits package, including health and dental insurance and paid time off.

Benefits

Health and dental insurance

Life insurance

Paid time off

Wellness Program

Optional pension program

Employee assistance program

Health and wellness spending account

Qualifications

• 1 - 3 years of relevant work experience.
• Experience as a dental receptionist is an asset.
• Excellent phone etiquette and interpersonal skills.

Responsibilities

• Primary contact for customer inquiries and product knowledge.
• Process payments and manage accounts receivable.
• Meet individual/team goals and KPIs.

Skills

Attention to detail

Problem-solving

Communication

Time management

Tools

Microsoft Office

Job description

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Hallmark Dental Laboratory Ltd provided pay range

This range is provided by Hallmark Dental Laboratory Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $22.00/hr

Hallmark is a Halifax based dental lab serving dental clinics and their patients in Atlantic Canada. We are currently seeking a friendly and well-organized individual to be our Customer Success Liaison. To thrive as a Customer Success Liaison, you must be proactive, upbeat, and enthusiastic about the company’s services and how they add value to customers. Top candidates will be good communicators, both verbally and in writing, with strong detail-orientation, customer service, time management, and computer abilities.

Customer Success Liaison Responsibilities

• Customer Liaison, primary contact for customer inquiries, provide knowledgeable answers to questions about products, pricing, and case status, invoicing corrections, investigate and process credits, provide estimates, etc.
• Accounts receivable, process payments received from customers, collection calls and emails, process and send customer statements
• Multi-task: simultaneously listen and enter data
• Work with internal departments to meet customer's needs
• Achieve individual/team goals and KPI's
• Ability to navigate multiple systems to accurately document and research customer information
• Support Shipping and Receiving at peak times, vacation/sick day coverage
• Other administrative duties assigned by management to support a growing business
  
  

Customer Success Liaison Requirements

• Experience as a dental receptionist is an asset
• Demonstrate a strong attention to detail
• Possess strong problem-solving and analytical skills
• Display organizational, time-management, interpersonal, and communication skills
• Demonstrate initiative, eagerness, and a willingness to learn
• Maintain a high level of proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• At least 1 - 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience with accounts receivable
• Knowledge or experience in the dental industry is an asset
  
  

Benefits

• Health and dental insurance
• Life insurance
• Paid time off
• Wellness Program
• Optional pension program
• Employee assistance program
• Health and wellness spending account
  
  

Hallmark has been in the community over 40 years. The lab is the largest dental lab in Atlantic Canada and one of the most technologically advanced dental labs in the country. Our growth has been the result of a strong team, strong management and strong communication. Our hours are 8:00am - 4:30pm Monday to Friday.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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