front desk hotel clerk

Government of Canada; Whistler; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to join their team in a vibrant resort setting. This role involves welcoming guests, managing reservations, and providing exceptional customer service to ensure a memorable stay. With a focus on client satisfaction, the successful candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and attention to detail. The position offers a variety of benefits, including health care coverage and opportunities for professional development. If you are passionate about hospitality and enjoy working with people, this is the perfect opportunity for you.

Benefits

Dental Plan

Disability Benefits

Health Care Plan

Free Parking Available

On-Site Housing Options

Wellness Program

Learning/Training Paid by Employer

Team Building Opportunities

Qualifications

• 1-2 years of experience in hospitality or customer service.
• Strong communication skills and attention to detail.

Responsibilities

• Register guests and manage room assignments.
• Provide information about hotel services and local attractions.
• Handle guest complaints and ensure customer satisfaction.

Skills

Customer Service

Attention to Detail

Excellent Oral Communication

Excellent Written Communication

Team Player

Education

Secondary (high) school graduation certificate

Tools

Database Software

Computerized Bookkeeping System

Internet

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

Responsibilities Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization Computer and technology knowledge

• Database software
• Computerized bookkeeping system
• Internet

Type of experience

• Call centre

Additional information Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Commission
• Group insurance benefits
• Life insurance
• Night shift premium

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• On-site recreation and activities
• Other benefits
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program