front desk hotel clerk

Employment and Social Development Canada; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals for a full-time role in Whistler, BC. This position offers an opportunity to engage with guests, ensuring their experience is memorable and enjoyable. Responsibilities include managing reservations, addressing guest inquiries, and providing top-notch customer service. The role requires standing for extended periods and working under pressure, making it ideal for those who thrive in dynamic environments. With benefits like on-site housing options and a wellness program, this is a fantastic opportunity to grow in a supportive and vibrant community.

Benefits

Health benefits

Financial benefits

Free parking available

Learning/training paid by employer

On-site housing options

Wellness program

Team building opportunities

Travel insurance

Qualifications

• 1-2 years experience in hospitality or customer service roles.
• Strong client focus and efficient interpersonal skills required.

Responsibilities

• Register guests and assign rooms while providing excellent customer service.
• Resolve complaints, manage reservations, and maintain room inventory.
• Assist guests with special needs and provide information about local attractions.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Database software

Internet

Job description

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Job details

• Location Whistler , BC
• Salary 23.02 hourly / 40 hours per week
• Terms of employment Permanent employment Full time
• Day, Evening
• Starts as soon as possible
• Benefits:Health benefits, Financial benefits, Other benefits
• Source Job Bank #3298721

Overview

Languages

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Database software
• Internet

Type of experience

• Call centre

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Disability benefits
• Paramedical services coverage
• Commission
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• On-site recreation and activities
• Other benefits
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-05-19

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Blackcomb Springs Suites

• Accommodation and food services
• 2job postings advertised
• Medium-sized business(between 5 and 100 employees)